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Contact Center Software
Voiptime Cloud reviews and summary
Voiptime Cloud offers a robust, multichannel contact center solution hosted in the cloud, designed to enhance customer support and supercharge telesales operations. It boasts a suite of advanced features including intelligent call routing (ACD), multi-level IVR systems, progressive and predictive dialers with configurable rules, a flexible call script builder, and comprehensive live monitoring and reporting tools. The platform emphasizes rapid deployment, promising a fully configured environment in under 48 hours, and provides access to reliable, affordable VoIP lines across numerous countries. This solution is targeted at telesales teams and customer support centers looking for a powerful, cloud-based system to manage high volumes of interactions. I...
Best for
This solution is targeted at telesales teams and customer support centers looking for a powerful, cloud-based system to manage high volumes of interactions. It is ideal for businesses seeking to improve contact rates, implement sophisticated call routing, and gain detailed operational insights through analytics.
Starting price
$70.00 Per-Month
Category
Contact Center Software
Vendor
Voiptime Cloud
Key takeaways
Our verdict
Voiptime Cloud is a highly capable and rapidly deployable contact center platform that provides an impressive array of telephony and management features, making it a compelling option for organizations focused on scaling their outbound sales or improving omnichannel customer service.
Quick facts
Voiptime Cloud at a glance
Overall rating
4.8/5
Reviews
80
Starting price
$70.00 Per-Month
Vendor
Voiptime Cloud
Founded
2010
Location
United States
Category
Contact Center Software
Ratings
Voiptime Cloud ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Voiptime Cloud pros and cons
Potential strengths
- Quick deployment model — the platform can be fully configured and operational in under 48 hours, which is notably faster than many on-premise or hybrid contact centre builds.
- Built-in progressive and predictive dialers with configurable redialing rules and time zone controls, which can improve contact rates for outbound teams.
- Comprehensive live monitoring and real-time reporting, giving supervisors visibility into agent activity, queue status, and campaign performance without switching tools.
Points to verify
- Confirm that the CRM integrations and REST API support your existing tech stack — the value of a new dialler depends heavily on how well it connects to your customer records.
- Test the audio quality and latency of VoIP lines in the specific countries your team calls most — call quality can vary by region and provider.
- Evaluate the scripting and compliance tools if you operate in regulated industries, since outbound calling rules, consent recording, and do-not-call list management vary by jurisdi...
Buyer fit
Who uses Voiptime Cloud?
This solution is targeted at telesales teams and customer support centers looking for a powerful, cloud-based system to manage high volumes of interactions. It is ideal for businesses seeking to improve contact rates, implement sophisticated call routing, and gain detailed operational insights through analytics.
Feature research
Voiptime Cloud features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
Voiptime Cloud pricing
Starting price
$70.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Voiptime Cloud alternatives
Compare Voiptime Cloud with other Contact Center Software tools that buyers often evaluate.
CallTools by CallTools
A cloud-based call center platform that handles both inbound support calls and outbound sales campaigns from one interface. It includes advanced dialing modes, live agent monitorin...
Bria by CounterPath
Softphone application from CounterPath that turns computers and mobile devices into business communication endpoints with high-quality audio and video calling. Integrates with IP-P...
CloudCall by CloudCall
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Freshdesk Contact Center by Freshworks
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based contact center solution from Freshworks, built to help businesses deliver exceptional customer experiences...
Software reviews
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FAQ
Voiptime Cloud FAQs
It supports automatic call distribution (ACD) and multi-level IVR, so incoming calls can be routed by skill set, queue priority, or menu selections before reaching an agent.
Yes. It offers both progressive and predictive dialers with configurable parameters such as redialing rules, time zone awareness, and abandon rate controls.
The vendor states a fully configured environment can be provisioned in under 48 hours, which covers setup of extensions, IVR menus, routing rules, and user accounts.
It provides a REST API for custom integrations. You should verify that your specific CRM platform is supported or that your team has the resources to build and maintain a connection.
Yes. It supports inbound queues with ACD and IVR for customer support, as well as outbound campaign management with dialers for sales teams.
Live monitoring dashboards, historical reports, and agent performance analytics are available. You can track call volumes, answer rates, hold times, and campaign outcomes.
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