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Contact Center Software
Bria reviews and summary
Bria, developed by CounterPath, is an award-winning softphone application that transforms computers and mobile devices into full-featured business communication endpoints. It delivers high-quality audio and video calling, integrating seamlessly with various IP-PBX systems. The application is packed with essential telephony features such as call transfer, hold, conferencing, instant messaging, and file sharing. Its design prioritizes ease of use without sacrificing advanced capabilities, aiming to serve as a central hub for unified communications. Bria is ideal for businesses and individual professionals who utilize VoIP services and seek a reliable, feature-rich softphone client. It is well-suited for remote workers, office-based teams, and organizat...
Best for
Bria is ideal for businesses and individual professionals who utilize VoIP services and seek a reliable, feature-rich softphone client. It is well-suited for remote workers, office-based teams, and organizations wanting to extend their PBX functionality to desktops and mobile devices for flexible, on-the-go communication.
Starting price
$2.95 Per-Month
Category
Contact Center Software
Vendor
CounterPath
Key takeaways
Our verdict
CounterPath's Bria is a polished and capable softphone solution that excels in delivering crystal-clear communication and a comprehensive set of features, making it an excellent choice for businesses aiming to modernize and unify their voice and video communications.
Quick facts
Bria at a glance
Overall rating
4.3/5
Reviews
91
Starting price
$2.95 Per-Month
Vendor
CounterPath
Founded
2002
Location
Canada
Category
Contact Center Software
Ratings
Bria ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Bria pros and cons
Potential strengths
- Turns any computer or mobile device into a full business phone, eliminating the need for dedicated desk phones
- Wide compatibility with various IP-PBX systems gives organizations flexibility in their telephony infrastructure
- Cross-platform support across Windows, Mac, iOS, and Android ensures consistent experience regardless of device
Points to verify
- Confirm Bria is compatible with your specific IP-PBX system before deploying across the organization
- Test audio and video quality on your network to ensure reliable performance for daily communications
- Evaluate the mobile experience for remote workers who need consistent call quality on cellular networks
Buyer fit
Who uses Bria?
Bria is ideal for businesses and individual professionals who utilize VoIP services and seek a reliable, feature-rich softphone client. It is well-suited for remote workers, office-based teams, and organizations wanting to extend their PBX functionality to desktops and mobile devices for flexible, on-the-go communication.
Feature research
Bria features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
Bria pricing
Starting price
$2.95 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Bria alternatives
Compare Bria with other Contact Center Software tools that buyers often evaluate.
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A cloud contact centre for telesales and support teams that need intelligent dialers, call routing, and live monitoring without a long deployment timeline. Voiptime Cloud includes...
CloudCall by CloudCall
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Freshdesk Contact Center by Freshworks
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based contact center solution from Freshworks, built to help businesses deliver exceptional customer experiences...
Software reviews
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FAQ
Bria FAQs
Bria is a softphone application that transforms computers and mobile devices into business communication endpoints, providing high-quality audio and video calling, instant messaging, and file sharing.
Bria is available for Windows, Mac, iOS, Android, and iPad. It also supports on-premise deployment for Windows and Linux servers.
Yes, Bria integrates with various IP-PBX systems, allowing organizations to extend their existing telephony infrastructure to desktops and mobile devices.
Yes, Bria supports multi-way audio and video calls, allowing users to set up meetings and conference calls directly from the application.
CounterPath provides email help desk, phone support, chat, an FAQ forum, and a knowledgebase. Documentation is available for self-service support.
Yes, Bria is designed for both office-based and remote workers, providing consistent communication capabilities whether in the office or on the go.
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