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Contact Center Software
Freshdesk Contact Center reviews and summary
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based contact center solution from Freshworks, built to help businesses deliver exceptional customer experiences effortlessly and affordably. It enables the deployment of a flexible, intelligent contact center without any physical phone hardware, using an intuitive setup process. The platform ensures agents have full customer context for personalized conversations, regardless of their location, by integrating with other business systems to provide a unified view of the customer journey. This solution is ideal for small to medium-sized businesses and startups seeking an easy-to-use, scalable, and cost-effective cloud contact center. It suits customer support and sales teams that need a...
Best for
This solution is ideal for small to medium-sized businesses and startups seeking an easy-to-use, scalable, and cost-effective cloud contact center. It suits customer support and sales teams that need a reliable telephony system integrated with their existing helpdesk or CRM software for a contextual customer view.
Starting price
$15.00 Per-Month
Category
Contact Center Software
Vendor
Freshworks
Key takeaways
Our verdict
Freshdesk Contact Center is a user-friendly and intelligently designed cloud telephony platform that successfully lowers the barrier to entry for quality customer engagement, making it an excellent choice for growing businesses prioritizing effortless setup and contextual agent tools.
Quick facts
Freshdesk Contact Center at a glance
Overall rating
3.8/5
Reviews
27
Starting price
$15.00 Per-Month
Vendor
Freshworks
Founded
2011
Location
United States
Category
Contact Center Software
Ratings
Freshdesk Contact Center ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Freshdesk Contact Center pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Freshdesk Contact Center?
This solution is ideal for small to medium-sized businesses and startups seeking an easy-to-use, scalable, and cost-effective cloud contact center. It suits customer support and sales teams that need a reliable telephony system integrated with their existing helpdesk or CRM software for a contextual customer view.
Feature research
Freshdesk Contact Center features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
Freshdesk Contact Center pricing
Starting price
$15.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Freshdesk Contact Center alternatives
Compare Freshdesk Contact Center with other Contact Center Software tools that buyers often evaluate.
CallTools by CallTools
A cloud-based call center platform that handles both inbound support calls and outbound sales campaigns from one interface. It includes advanced dialing modes, live agent monitorin...
Bria by CounterPath
Softphone application from CounterPath that turns computers and mobile devices into business communication endpoints with high-quality audio and video calling. Integrates with IP-P...
Voiptime Cloud by Voiptime Cloud
A cloud contact centre for telesales and support teams that need intelligent dialers, call routing, and live monitoring without a long deployment timeline. Voiptime Cloud includes...
CloudCall by CloudCall
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Software reviews
Freshdesk Contact Center software reviews
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FAQ
Freshdesk Contact Center FAQs
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based contact center solution from Freshworks, built to help businesses deliver exceptional customer experiences effortlessly and affordably. It enables the deployment of a flexible, intelligent contact center without any physical phone hardware, using an intuitive setup process. The platform ensures agents have full customer context for personalized conversations, regardless of their location, by integrating with other business systems to provide a unified view of the customer journey.
This solution is ideal for small to medium-sized businesses and startups seeking an easy-to-use, scalable, and cost-effective cloud contact center. It suits customer support and sales teams that need a reliable telephony system integrated with their existing helpdesk or CRM software for a contextual customer view.
Freshdesk Contact Center pricing is listed from $15.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Freshdesk Contact Center is listed in Contact Center Software.
Freshdesk Contact Center is listed with Freshworks as the vendor.
Buyers often compare Freshdesk Contact Center with other Contact Center Software tools such as PhoneBurner, CallTools, Bria, Voiptime Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Freshdesk Contact Center.
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