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Contact Center Software
CloudCall reviews and summary
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communications more efficient and insightful by placing calling, SMS, and call recording functionalities directly within the CRM interface. This integration allows sales and service teams to manage all communications alongside customer data, providing valuable context for every interaction and generating actionable insights to improve workflows and outcomes. CloudCall is tailored for sales and customer service teams that rely heavily on CRM platforms like Salesforce, HubSpot, or Zoho. It is ideal for professionals and managers who seek to eliminate app-switching, enrich customer re...
Best for
CloudCall is tailored for sales and customer service teams that rely heavily on CRM platforms like Salesforce, HubSpot, or Zoho. It is ideal for professionals and managers who seek to eliminate app-switching, enrich customer records with communication history, and gain a deeper understanding of their engagement patterns to drive productivity.
Starting price
Pricing not listed
Category
Contact Center Software
Vendor
CloudCall
Key takeaways
Our verdict
CloudCall excels as a specialized communication tool that deeply integrates with CRMs, effectively unifying data and dialogue to provide powerful insights, making it a highly valuable solution for customer-facing teams focused on productivity and context-rich interactions.
Quick facts
CloudCall at a glance
Overall rating
4.1/5
Reviews
36
Starting price
Pricing not listed
Vendor
CloudCall
Founded
2011
Location
United Kingdom
Category
Contact Center Software
Ratings
CloudCall ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
CloudCall pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses CloudCall?
CloudCall is tailored for sales and customer service teams that rely heavily on CRM platforms like Salesforce, HubSpot, or Zoho. It is ideal for professionals and managers who seek to eliminate app-switching, enrich customer records with communication history, and gain a deeper understanding of their engagement patterns to drive productivity.
Feature research
CloudCall features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
CloudCall pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
CloudCall alternatives
Compare CloudCall with other Contact Center Software tools that buyers often evaluate.
CallTools by CallTools
A cloud-based call center platform that handles both inbound support calls and outbound sales campaigns from one interface. It includes advanced dialing modes, live agent monitorin...
Bria by CounterPath
Softphone application from CounterPath that turns computers and mobile devices into business communication endpoints with high-quality audio and video calling. Integrates with IP-P...
Voiptime Cloud by Voiptime Cloud
A cloud contact centre for telesales and support teams that need intelligent dialers, call routing, and live monitoring without a long deployment timeline. Voiptime Cloud includes...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Freshdesk Contact Center by Freshworks
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based contact center solution from Freshworks, built to help businesses deliver exceptional customer experiences...
Software reviews
CloudCall software reviews
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FAQ
CloudCall FAQs
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communications more efficient and insightful by placing calling, SMS, and call recording functionalities directly within the CRM interface. This integration allows sales and service teams to manage all communications alongside customer data, providing valuable context for every interaction and generating actionable insights to improve workflows and outcomes.
CloudCall is tailored for sales and customer service teams that rely heavily on CRM platforms like Salesforce, HubSpot, or Zoho. It is ideal for professionals and managers who seek to eliminate app-switching, enrich customer records with communication history, and gain a deeper understanding of their engagement patterns to drive productivity.
Pricing can change. Confirm current plans and terms with the vendor.
CloudCall is listed in Contact Center Software.
CloudCall is listed with CloudCall as the vendor.
Buyers often compare CloudCall with other Contact Center Software tools such as PhoneBurner, CallTools, Bria, Voiptime Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for CloudCall.
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