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Contact Center Software
CallTools reviews and summary
CallTools is a unified, cloud-based call center platform that consolidates inbound and outbound telephony operations into a single, manageable system. It provides a comprehensive set of features including advanced dialing modes, call recording, real-time monitoring, and detailed analytics and reporting. The platform is designed to simplify call center management by closing gaps between departments and providing tools for live agent oversight, call logging, and performance tracking, all supported by in-house customer support and development teams. This software is designed for call centers and sales teams of various sizes that require a combined solution for handling both incoming customer support calls and outgoing sales or outreach campaigns. It sui...
Best for
This software is designed for call centers and sales teams of various sizes that require a combined solution for handling both incoming customer support calls and outgoing sales or outreach campaigns. It suits managers and supervisors who need centralized control, real-time insights, and simplified administration of their telephony operations.
Starting price
Pricing not listed
Category
Contact Center Software
Vendor
CallTools
Key takeaways
Our verdict
CallTools delivers a cohesive and feature-rich call center software solution that successfully unifies inbound and outbound communications, offering strong management tools and reliable support, making it a practical choice for teams seeking to optimize their call center efficiency.
Quick facts
CallTools at a glance
Overall rating
4.8/5
Reviews
85
Starting price
Pricing not listed
Vendor
CallTools
Founded
2014
Location
United States
Category
Contact Center Software
Ratings
CallTools ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
CallTools pros and cons
Potential strengths
- Combines inbound and outbound operations on one platform, so teams handling both customer support and sales outreach don't need to juggle separate telephony systems.
- Includes advanced dialing modes and real-time agent monitoring, giving supervisors live oversight without switching between tools to check call activity.
- Backed by in-house support and development teams, which can mean faster issue resolution and more direct influence on the product roadmap than outsourced support arrangements.
Points to verify
- Confirm the platform supports the call volume and concurrent seat count your operation requires, especially if you run more than 100 agents.
- Check how deeply the reporting and analytics can be customized for your specific KPIs rather than relying on preset dashboards.
- Ask about CRM or help desk integrations to make sure call logs and recordings surface in the tools your agents already use.
Buyer fit
Who uses CallTools?
This software is designed for call centers and sales teams of various sizes that require a combined solution for handling both incoming customer support calls and outgoing sales or outreach campaigns. It suits managers and supervisors who need centralized control, real-time insights, and simplified administration of their telephony operations.
Feature research
CallTools features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
CallTools pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
CallTools alternatives
Compare CallTools with other Contact Center Software tools that buyers often evaluate.
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CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
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Ricochet360 by Ricochet360
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One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Freshdesk Contact Center by Freshworks
Freshdesk Contact Center (formerly Freshcaller) is a modern, cloud-based contact center solution from Freshworks, built to help businesses deliver exceptional customer experiences...
Software reviews
CallTools software reviews
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FAQ
CallTools FAQs
CallTools targets operations with 50 to 100 or more seats, including BPOs, dedicated call centers, and sales teams running both inbound support and outbound campaigns.
Yes. The platform combines inbound call handling with outbound dialing modes on a single system, so agents and supervisors work from one interface for both types of activity.
Supervisors can monitor live agent activity, listen to calls in progress, and review real-time performance data without needing separate monitoring software.
Yes, call recording is built into the platform along with search and playback tools that let managers review calls for quality assurance or dispute resolution.
The platform supports CTI integration, but the specific CRM connectors should be verified during evaluation to confirm they align with your current tech stack.
Support includes email help desk, phone, chat, and 24/7 live representatives. Training is available in-person, live online, through webinars, and via documentation.
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