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Contact Center Software
Cisco Unified Intelligent Contact Management Enterprise reviews and summary
Cisco Unified Intelligent Contact Management (UICM) Enterprise is a comprehensive contact management solution tailored for midsize to large businesses. It provides a robust framework for handling customer interactions through intelligent call routing based on business rules, Interactive Voice Response (IVR) systems for self-service, and real-time monitoring of agent availability and performance. The platform is designed to manage high-volume, complex contact center environments, ensuring calls are directed efficiently to maximize resource utilization and customer satisfaction. It integrates with Cisco's broader unified communications portfolio, offering a scalable and rel... It is for midsize and large enterprises with complex contact center needs th...
Best for
It is for midsize and large enterprises with complex contact center needs that require a highly reliable, scalable, and feature-rich platform for intelligent call routing, IVR, and agent management from a established vendor.
Starting price
Pricing not listed
Category
Contact Center Software
Vendor
Cisco
Key takeaways
Our verdict
Our verdict is that Cisco UICM Enterprise is a solid, enterprise-grade contact management system that delivers the robustness, scalability, and integration capabilities expected from Cisco, suitable for demanding contact center environments.
Quick facts
Cisco Unified Intelligent Contact Management Enterprise at a glance
Overall rating
3/5
Reviews
1
Starting price
Pricing not listed
Vendor
Cisco
Founded
2010
Location
United States
Category
Contact Center Software
Ratings
Cisco Unified Intelligent Contact Management Enterprise ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Cisco Unified Intelligent Contact Management Enterprise pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Cisco Unified Intelligent Contact Management Enterprise?
It is for midsize and large enterprises with complex contact center needs that require a highly reliable, scalable, and feature-rich platform for intelligent call routing, IVR, and agent management from a established vendor.
Feature research
Cisco Unified Intelligent Contact Management Enterprise features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
Cisco Unified Intelligent Contact Management Enterprise pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Cisco Unified Intelligent Contact Management Enterprise alternatives
Compare Cisco Unified Intelligent Contact Management Enterprise with other Contact Center Software tools that buyers often evaluate.
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One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Software reviews
Cisco Unified Intelligent Contact Management Enterprise software reviews
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FAQ
Cisco Unified Intelligent Contact Management Enterprise FAQs
Cisco Unified Intelligent Contact Management (UICM) Enterprise is a comprehensive contact management solution tailored for midsize to large businesses. It provides a robust framework for handling customer interactions through intelligent call routing based on business rules, Interactive Voice Response (IVR) systems for self-service, and real-time monitoring of agent availability and performance. The platform is designed to manage high-volume, complex contact center environments, ensuring calls are directed efficiently to maximize resource utilization and customer satisfaction. It integrates with Cisco's broader unified communications portfolio, offering a scalable and rel...
It is for midsize and large enterprises with complex contact center needs that require a highly reliable, scalable, and feature-rich platform for intelligent call routing, IVR, and agent management from a established vendor.
Pricing can change. Confirm current plans and terms with the vendor.
Cisco Unified Intelligent Contact Management Enterprise is listed in Contact Center Software.
Cisco Unified Intelligent Contact Management Enterprise is listed with Cisco as the vendor.
Buyers often compare Cisco Unified Intelligent Contact Management Enterprise with other Contact Center Software tools such as PhoneBurner, CallTools, Bria, Voiptime Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Cisco Unified Intelligent Contact Management Enterprise.
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