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Contact Center Software
Ytel reviews and summary
Ytel provides a suite of cloud-based Contact Center Software and Communication APIs designed to manage both outbound campaigns and inbound customer care across multiple channels. The platform emphasizes easy setup, customizability, and is backed by 24/7 real-life customer support. It offers comprehensive analytics, CRM integrations, and telephony services including ringless voicemail, SMS capabilities with various number types (short code, toll-free, local), and high-quality voice connections to ensure optimal contact outcomes and customer experiences. Ytel is suitable for call centers, marketing teams, and customer service operations running multi-channel campaigns that require reliable telephony infrastructure, detailed reporting, and flexible API...
Best for
Ytel is suitable for call centers, marketing teams, and customer service operations running multi-channel campaigns that require reliable telephony infrastructure, detailed reporting, and flexible API access. It caters to businesses looking for a blend of user-friendly software and robust, programmable communication tools.
Starting price
$100.00 Per-Month
Category
Contact Center Software
Vendor
Ytel
Key takeaways
Our verdict
Ytel delivers a versatile and well-supported communication platform that combines intuitive contact center software with powerful APIs, making it a reliable and scalable choice for businesses focused on managing dynamic campaigns and delivering quality customer care.
Quick facts
Ytel at a glance
Overall rating
3.9/5
Reviews
25
Starting price
$100.00 Per-Month
Vendor
Ytel
Founded
2012
Location
United States
Category
Contact Center Software
Ratings
Ytel ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Ytel pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Ytel?
Ytel is suitable for call centers, marketing teams, and customer service operations running multi-channel campaigns that require reliable telephony infrastructure, detailed reporting, and flexible API access. It caters to businesses looking for a blend of user-friendly software and robust, programmable communication tools.
Feature research
Ytel features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
Ytel pricing
Starting price
$100.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Ytel alternatives
Compare Ytel with other Contact Center Software tools that buyers often evaluate.
CallTools by CallTools
A cloud-based call center platform that handles both inbound support calls and outbound sales campaigns from one interface. It includes advanced dialing modes, live agent monitorin...
Bria by CounterPath
Softphone application from CounterPath that turns computers and mobile devices into business communication endpoints with high-quality audio and video calling. Integrates with IP-P...
Voiptime Cloud by Voiptime Cloud
A cloud contact centre for telesales and support teams that need intelligent dialers, call routing, and live monitoring without a long deployment timeline. Voiptime Cloud includes...
CloudCall by CloudCall
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Software reviews
Ytel software reviews
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FAQ
Ytel FAQs
Ytel provides a suite of cloud-based Contact Center Software and Communication APIs designed to manage both outbound campaigns and inbound customer care across multiple channels. The platform emphasizes easy setup, customizability, and is backed by 24/7 real-life customer support. It offers comprehensive analytics, CRM integrations, and telephony services including ringless voicemail, SMS capabilities with various number types (short code, toll-free, local), and high-quality voice connections to ensure optimal contact outcomes and customer experiences.
Ytel is suitable for call centers, marketing teams, and customer service operations running multi-channel campaigns that require reliable telephony infrastructure, detailed reporting, and flexible API access. It caters to businesses looking for a blend of user-friendly software and robust, programmable communication tools.
Ytel pricing is listed from $100.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Ytel is listed in Contact Center Software.
Ytel is listed with Ytel as the vendor.
Buyers often compare Ytel with other Contact Center Software tools such as PhoneBurner, CallTools, Bria, Voiptime Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Ytel.
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