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ITSM Software
GoTo Resolve reviews and summary
GoTo Resolve is a cloud-based IT support software from GoTo, specifically engineered for small to medium-sized businesses (SMBs) with both in-house and remote teams. It provides a centralized platform for managing IT support tickets, remote device access, and system maintenance. Key functionalities include remote control capabilities, streamlined ticketing systems, and integration with other IT management tools, allowing support teams to resolve issues quickly and efficiently from any location. The cloud-native architecture ensures scalability, ease of deployment, and secure access, making it a practical solution for modern, hybrid work environments. This software is best suited for SMBs with internal IT support teams, managed service providers (MSPs...
Best for
This software is best suited for SMBs with internal IT support teams, managed service providers (MSPs) serving small businesses, and organizations needing an accessible, cloud-based tool to support dispersed employees.
Starting price
$79.00 Per-Month
Category
ITSM Software
Vendor
GoTo
Key takeaways
Our verdict
GoTo Resolve is a user-friendly and effective cloud-based IT support solution for SMBs, offering essential remote support and ticketing features that can significantly improve IT service delivery for distributed teams.
Quick facts
GoTo Resolve at a glance
Starting price
$79.00 Per-Month
Vendor
GoTo
Founded
2003
Location
United States
Category
ITSM Software
Ratings
GoTo Resolve ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
GoTo Resolve pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses GoTo Resolve?
This software is best suited for SMBs with internal IT support teams, managed service providers (MSPs) serving small businesses, and organizations needing an accessible, cloud-based tool to support dispersed employees.
Feature research
GoTo Resolve features
These are common features buyers compare in ITSM Software. Product-specific availability should be confirmed with the vendor.
Asset Lifecycle Tracking
Track the deployment, maintenance, and retirement phases of physical and digital company assets.
Service Availability Management
Observe and examine availability concerns to inform the design and planning of service availability enhancements.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
IT Configuration Control
Catalog and maintain IT assets and their interdependencies across the service landscape.
Contract Repository Management
Securely manage, store, and retrieve customer contracts and licensing agreements.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
Incident Root Cause Analysis
Pinpoint and resolve the root cause of incidents to avert their recurrence.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Software Release Coordination
Oversee the planning, testing, and implementation stages of software and IT service updates.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
GoTo Resolve pricing
Starting price
$79.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
GoTo Resolve alternatives
Compare GoTo Resolve with other ITSM Software tools that buyers often evaluate.
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GoToAssist is remote support software for IT teams that need to diagnose issues, move files, and manage support sessions without sending a technician to the user.
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FootPrints by BMC Software
FootPrints by BMC Software is an IT service management solution tailored for mid-size organizations, emphasizing ease of ownership, use, and extension. It enables the creation of p...
HaloITSM by Halo Service Solutions
HaloITSM is an all-inclusive, single-platform ITSM software designed to transform traditional service management. It modernizes workflows, provides valuable analytics, and empowers...
VMware IT Service Level Manager by VMware
VMware IT Service Level Manager is an ITSM tool that provides integrated operations management, including service catalog functionality. A key feature is its ability to conduct non...
Software reviews
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FAQ
GoTo Resolve FAQs
GoTo Resolve is a cloud-based IT support software from GoTo, specifically engineered for small to medium-sized businesses (SMBs) with both in-house and remote teams. It provides a centralized platform for managing IT support tickets, remote device access, and system maintenance. Key functionalities include remote control capabilities, streamlined ticketing systems, and integration with other IT management tools, allowing support teams to resolve issues quickly and efficiently from any location. The cloud-native architecture ensures scalability, ease of deployment, and secure access, making it a practical solution for modern, hybrid work environments.
This software is best suited for SMBs with internal IT support teams, managed service providers (MSPs) serving small businesses, and organizations needing an accessible, cloud-based tool to support dispersed employees.
GoTo Resolve pricing is listed from $79.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
GoTo Resolve is listed in ITSM Software.
GoTo Resolve is listed with GoTo as the vendor.
Buyers often compare GoTo Resolve with other ITSM Software tools such as ManageEngine Desktop Central, Kaseya VSA, GoToAssist, InvGate Service Desk. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for GoTo Resolve.
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