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ITSM Software
GoToAssist reviews and summary
GoToAssist is a modern remote support solution designed to deliver a superior experience for both support agents and end-users. It enables fast and frustration-free issue resolution for customers and remote employees, helping them return to productivity quickly. The platform offers support through both browser and desktop applications and includes essential features such as file transfer, remote diagnostics, multi-monitor navigation, and the ability to handle multiple support sessions simultaneously. Integration with popular collaboration tools like Slack further enhances workflow efficiency for support teams. This tool is perfect for IT help desks, customer support teams, and managed service providers (MSPs) who require a reliable and user-friendly...
Best for
This tool is perfect for IT help desks, customer support teams, and managed service providers (MSPs) who require a reliable and user-friendly solution for providing remote technical assistance to a dispersed workforce or customer base.
Starting price
$69.00
Category
ITSM Software
Vendor
GoTo
Key takeaways
Our verdict
GoToAssist delivers a refined and effective remote support experience with a strong focus on ease of use and speed. Its combination of core remote access features and useful integrations makes it a solid choice for teams prioritizing quick resolution times and a positive user experience.
Quick facts
GoToAssist at a glance
Overall rating
4.5/5
Reviews
142
Starting price
$69.00
Vendor
GoTo
Founded
2003
Location
United States
Category
ITSM Software
Ratings
GoToAssist ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
GoToAssist pros and cons
Potential strengths
- Supports remote help through browser and desktop app workflows.
- Includes file transfer, remote diagnostics, multi-monitor navigation, and multi-session support.
- May fit small and midsize businesses that support customers or employees away from a central office.
- Published support details include email help desk, knowledgebase, and phone support.
Points to verify
- Run a sample support session from both the agent and user side to check connection steps.
- Confirm that file transfer and diagnostics match your security and approval rules.
- Test multi-monitor and multi-session use if agents often handle complex or overlapping tickets.
- Check whether Slack integration fits your existing support communication flow.
Buyer fit
Who uses GoToAssist?
This tool is perfect for IT help desks, customer support teams, and managed service providers (MSPs) who require a reliable and user-friendly solution for providing remote technical assistance to a dispersed workforce or customer base.
Feature research
GoToAssist features
These are common features buyers compare in ITSM Software. Product-specific availability should be confirmed with the vendor.
Asset Lifecycle Tracking
Track the deployment, maintenance, and retirement phases of physical and digital company assets.
Service Availability Management
Observe and examine availability concerns to inform the design and planning of service availability enhancements.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
IT Configuration Control
Catalog and maintain IT assets and their interdependencies across the service landscape.
Contract Repository Management
Securely manage, store, and retrieve customer contracts and licensing agreements.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
Incident Root Cause Analysis
Pinpoint and resolve the root cause of incidents to avert their recurrence.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Software Release Coordination
Oversee the planning, testing, and implementation stages of software and IT service updates.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
GoToAssist pricing
Starting price
$69.00
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
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Compare GoToAssist with other ITSM Software tools that buyers often evaluate.
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Software reviews
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FAQ
GoToAssist FAQs
GoToAssist is used for remote technical support. IT teams can connect to users, diagnose issues, transfer files, and work through support sessions without being on site.
It may fit IT help desks, customer support teams, managed service providers, and small to midsize businesses that support remote employees or customers.
The product information names browser and desktop app support, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and Slack integration.
Test a real ticket from invite to resolution. Watch how quickly the user connects, whether diagnostics are clear, and how agents manage more than one session.
Published platform details list cloud or web access plus Android, iPhone, and iPad support. Buyers should confirm the exact agent and user experience on their devices.
Remote support tools can speed up fixes, but they also need clear permissions, audit habits, and user trust. Check those controls before rolling it out broadly.
Trust and data
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