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ITSM Software
InvGate Service Desk reviews and summary
InvGate Service Desk is an ITIL-ready, modern service management solution available both as a cloud-based SaaS and on-premise. It is renowned for its unprecedented, user-friendly interface that covers core ITIL processes including Incident, Problem, Change, Asset, and Knowledge Management. The platform emphasizes powerful collaboration features between agents and end-users, smart automations to streamline repetitive tasks, and an intuitive, 100% code-free configuration. Its visual, drag-and-drop workflow builder allows administrators to model processes easily. Additional strengths include robust business analytics, custom dashboards, email ticketing, SLAs, and gamificatio... InvGate Service Desk is designed for IT departments and enterprise service m...
Best for
InvGate Service Desk is designed for IT departments and enterprise service management teams across organizations of various sizes that seek an ITIL-aligned, easy-to-use, and highly configurable service desk platform without requiring deep technical customization skills.
Starting price
Pricing not listed
Category
ITSM Software
Vendor
InvGate
Key takeaways
Our verdict
Our verdict is that InvGate Service Desk stands out for its exceptional balance of ITIL rigor and modern usability. Its code-free configuration and visual workflow builder lower the barrier to effective service management implementation, making it a top contender for organizations looking to adopt or upgrade their ITSM practices efficiently.
Quick facts
InvGate Service Desk at a glance
Overall rating
4.7/5
Reviews
86
Starting price
Pricing not listed
Vendor
InvGate
Founded
2004
Location
United States
Category
ITSM Software
Ratings
InvGate Service Desk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
InvGate Service Desk pros and cons
Potential strengths
- ITIL-ready processes covering incident, problem, change, asset, and knowledge management
- 100% code-free configuration with visual drag-and-drop workflow builder for process modeling
- Available as both cloud-based SaaS and on-premise deployment for deployment flexibility
Points to verify
- Confirm that the ITIL processes included match the service management maturity level and requirements of your organization
- Verify that the asset management and discovery features cover the devices and software your IT team supports
- Check whether the multi-tenant capabilities support your organizational structure if managing multiple departments or clients
Buyer fit
Who uses InvGate Service Desk?
InvGate Service Desk is designed for IT departments and enterprise service management teams across organizations of various sizes that seek an ITIL-aligned, easy-to-use, and highly configurable service desk platform without requiring deep technical customization skills.
Feature research
InvGate Service Desk features
These are common features buyers compare in ITSM Software. Product-specific availability should be confirmed with the vendor.
Asset Lifecycle Tracking
Track the deployment, maintenance, and retirement phases of physical and digital company assets.
Service Availability Management
Observe and examine availability concerns to inform the design and planning of service availability enhancements.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
IT Configuration Control
Catalog and maintain IT assets and their interdependencies across the service landscape.
Contract Repository Management
Securely manage, store, and retrieve customer contracts and licensing agreements.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
Incident Root Cause Analysis
Pinpoint and resolve the root cause of incidents to avert their recurrence.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Software Release Coordination
Oversee the planning, testing, and implementation stages of software and IT service updates.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
InvGate Service Desk pricing
Starting price
Pricing not listed
Visit Website
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Compare
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Software reviews
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FAQ
InvGate Service Desk FAQs
InvGate Service Desk is an ITIL-ready service management solution that covers incident, problem, change, asset, and knowledge management processes.
No, InvGate Service Desk offers 100% code-free configuration with a drag-and-drop visual workflow builder.
InvGate Service Desk is available as a cloud-based SaaS solution and as an on-premise deployment for Windows or Linux.
InvGate Service Desk is designed for IT departments and enterprise service management teams in medium to large organizations across all industries.
Yes, InvGate Service Desk includes gamification elements to encourage agent productivity and engagement.
InvGate offers email help desk, phone support, 24/7 live representatives, chat, knowledgebase, and live online training sessions.
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