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ITSM Software
CA Service Desk Manager reviews and summary
CA Service Desk Manager, now part of Broadcom's portfolio, is an established enterprise IT service management solution focused on reducing operational risks and costs through automation and best-practice processes. It provides robust capabilities for incident, problem, and change management, helping IT organizations maintain stability and compliance. The solution includes pre-built practice content and workflows based on ITIL frameworks, enabling standardized service delivery. Its automation engine stream repetitive tasks and enforces governance, while its analytics provide insights for continuous improvement, making it a comprehensive platform for managing complex IT ser... This solution is designed for large, complex enterprises—particularly in reg...
Best for
This solution is designed for large, complex enterprises—particularly in regulated industries like finance, healthcare, and government—that require a heavyweight, process-driven ITSM platform. It is suited for organizations with mature ITIL practices or those seeking to implement them, needing strong change management and audit capabilities.
Starting price
Pricing not listed
Category
ITSM Software
Vendor
Broadcom
Key takeaways
Our verdict
CA Service Desk Manager is a veteran, high-caliber ITSM suite from a major vendor. Its strengths in automation, change management, and risk reduction make it a solid, if traditional, choice for large-scale, process-oriented IT shops. Organizations needing a proven, feature-rich platform for governing complex IT services will find it capable, though it may come with the complexity and cost typical of enterprise software.
Quick facts
CA Service Desk Manager at a glance
Overall rating
3.4/5
Reviews
12
Starting price
Pricing not listed
Vendor
Broadcom
Founded
1986
Location
United States
Category
ITSM Software
Ratings
CA Service Desk Manager ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
CA Service Desk Manager pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses CA Service Desk Manager?
This solution is designed for large, complex enterprises—particularly in regulated industries like finance, healthcare, and government—that require a heavyweight, process-driven ITSM platform. It is suited for organizations with mature ITIL practices or those seeking to implement them, needing strong change management and audit capabilities.
Feature research
CA Service Desk Manager features
These are common features buyers compare in ITSM Software. Product-specific availability should be confirmed with the vendor.
Asset Lifecycle Tracking
Track the deployment, maintenance, and retirement phases of physical and digital company assets.
Service Availability Management
Observe and examine availability concerns to inform the design and planning of service availability enhancements.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
IT Configuration Control
Catalog and maintain IT assets and their interdependencies across the service landscape.
Contract Repository Management
Securely manage, store, and retrieve customer contracts and licensing agreements.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
Incident Root Cause Analysis
Pinpoint and resolve the root cause of incidents to avert their recurrence.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Software Release Coordination
Oversee the planning, testing, and implementation stages of software and IT service updates.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
CA Service Desk Manager pricing
Starting price
Pricing not listed
Visit Website
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Compare
CA Service Desk Manager alternatives
Compare CA Service Desk Manager with other ITSM Software tools that buyers often evaluate.
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Hornbill by Hornbill
Hornbill Service Manager is an IT Service Management (ITSM) platform distinguished by its 100% codeless configuration environment and powerful process automation. It promises rapid...
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FootPrints by BMC Software is an IT service management solution tailored for mid-size organizations, emphasizing ease of ownership, use, and extension. It enables the creation of p...
HaloITSM by Halo Service Solutions
HaloITSM is an all-inclusive, single-platform ITSM software designed to transform traditional service management. It modernizes workflows, provides valuable analytics, and empowers...
VMware IT Service Level Manager by VMware
VMware IT Service Level Manager is an ITSM tool that provides integrated operations management, including service catalog functionality. A key feature is its ability to conduct non...
Software reviews
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FAQ
CA Service Desk Manager FAQs
CA Service Desk Manager, now part of Broadcom's portfolio, is an established enterprise IT service management solution focused on reducing operational risks and costs through automation and best-practice processes. It provides robust capabilities for incident, problem, and change management, helping IT organizations maintain stability and compliance. The solution includes pre-built practice content and workflows based on ITIL frameworks, enabling standardized service delivery. Its automation engine stream repetitive tasks and enforces governance, while its analytics provide insights for continuous improvement, making it a comprehensive platform for managing complex IT ser...
This solution is designed for large, complex enterprises—particularly in regulated industries like finance, healthcare, and government—that require a heavyweight, process-driven ITSM platform. It is suited for organizations with mature ITIL practices or those seeking to implement them, needing strong change management and audit capabilities.
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
CA Service Desk Manager is listed in ITSM Software.
CA Service Desk Manager is listed with Broadcom as the vendor.
Buyers often compare CA Service Desk Manager with other ITSM Software tools such as ManageEngine Desktop Central, Kaseya VSA, GoToAssist, InvGate Service Desk. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for CA Service Desk Manager.
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