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Contact Center Software
Avaya Contact Center Select reviews and summary
Avaya Contact Center Select is an all-in-one cloud communications solution that empowers businesses to enable a 'work from anywhere' culture for their customer service teams. It delivers fast, always-on collaboration tools alongside flexible customer experience capabilities. The platform makes it simple to connect various communication channels and backend systems, creating a unified workspace for agents. It focuses on delivering a 'breeze' experience for both customers and employees at every stage, from initial contact to resolution. Built to meet today's hybrid work challenges, it provides the agility needed for modern customer engagement while complementing existing wo... It is for businesses seeking a unified, cloud-based contact center platform...
Best for
It is for businesses seeking a unified, cloud-based contact center platform to support remote or hybrid agent teams and deliver seamless, connected customer experiences across multiple channels.
Starting price
Pricing not listed
Category
Contact Center Software
Vendor
Imperium Software Technologies
Key takeaways
Our verdict
Our verdict is that Avaya Contact Center Select is a smart and agile CCaaS offering that successfully addresses the need for flexible, collaborative, and integrated customer service in a distributed work environment.
Quick facts
Avaya Contact Center Select at a glance
Overall rating
3/5
Reviews
1
Starting price
Pricing not listed
Vendor
Imperium Software Technologies
Location
United Arab Emirates
Category
Contact Center Software
Ratings
Avaya Contact Center Select ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Avaya Contact Center Select pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Avaya Contact Center Select?
It is for businesses seeking a unified, cloud-based contact center platform to support remote or hybrid agent teams and deliver seamless, connected customer experiences across multiple channels.
Feature research
Avaya Contact Center Select features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
Avaya Contact Center Select pricing
Starting price
Pricing not listed
Visit Website
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Compare
Avaya Contact Center Select alternatives
Compare Avaya Contact Center Select with other Contact Center Software tools that buyers often evaluate.
CallTools by CallTools
A cloud-based call center platform that handles both inbound support calls and outbound sales campaigns from one interface. It includes advanced dialing modes, live agent monitorin...
Bria by CounterPath
Softphone application from CounterPath that turns computers and mobile devices into business communication endpoints with high-quality audio and video calling. Integrates with IP-P...
Voiptime Cloud by Voiptime Cloud
A cloud contact centre for telesales and support teams that need intelligent dialers, call routing, and live monitoring without a long deployment timeline. Voiptime Cloud includes...
CloudCall by CloudCall
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Software reviews
Avaya Contact Center Select software reviews
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FAQ
Avaya Contact Center Select FAQs
Avaya Contact Center Select is an all-in-one cloud communications solution that empowers businesses to enable a 'work from anywhere' culture for their customer service teams. It delivers fast, always-on collaboration tools alongside flexible customer experience capabilities. The platform makes it simple to connect various communication channels and backend systems, creating a unified workspace for agents. It focuses on delivering a 'breeze' experience for both customers and employees at every stage, from initial contact to resolution. Built to meet today's hybrid work challenges, it provides the agility needed for modern customer engagement while complementing existing wo...
It is for businesses seeking a unified, cloud-based contact center platform to support remote or hybrid agent teams and deliver seamless, connected customer experiences across multiple channels.
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Avaya Contact Center Select is listed in Contact Center Software.
Avaya Contact Center Select is listed with Imperium Software Technologies as the vendor.
Buyers often compare Avaya Contact Center Select with other Contact Center Software tools such as PhoneBurner, CallTools, Bria, Voiptime Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Avaya Contact Center Select.
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