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Contact Center Software
Aura Call Center Elite reviews and summary
Aura Call Center Elite is an advanced automatic call distribution (ACD) solution designed to efficiently route inbound customer calls to the most appropriate agent or resource. It features intelligent capabilities for splitting call queues based on various criteria like skill, priority, or customer value, and includes sophisticated resource selection logic. The system helps optimize agent utilization, reduce customer wait times, and improve first-contact resolution rates. As part of Avaya's communication ecosystem, it integrates with other contact center tools to provide a cohesive customer service environment, ensuring calls are handled promptly and by the right personne... It is for midsize to large businesses with dedicated call or contact centers...
Best for
It is for midsize to large businesses with dedicated call or contact centers that require a robust, feature-rich ACD system to manage high call volumes and ensure efficient, intelligent call routing.
Starting price
Pricing not listed
Category
Contact Center Software
Vendor
Avaya
Key takeaways
Our verdict
Our verdict is that Aura Call Center Elite is a powerful, enterprise-grade ACD solution from a trusted vendor, well-suited for organizations needing sophisticated call routing and queue management to enhance their customer service operations.
Quick facts
Aura Call Center Elite at a glance
Overall rating
3/5
Reviews
1
Starting price
Pricing not listed
Vendor
Avaya
Location
United States
Category
Contact Center Software
Ratings
Aura Call Center Elite ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Aura Call Center Elite pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Aura Call Center Elite?
It is for midsize to large businesses with dedicated call or contact centers that require a robust, feature-rich ACD system to manage high call volumes and ensure efficient, intelligent call routing.
Feature research
Aura Call Center Elite features
These are common features buyers compare in Contact Center Software. Product-specific availability should be confirmed with the vendor.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center work.
Auto-Dialer
Helps buyers judge whether auto-dialer fits the way their team handles contact center work.
Automated Routing
Helps buyers judge whether automated routing fits the way their team handles contact center work.
Chatbot
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Collaboration Tools
Helps buyers judge whether collaboration tools fits the way their team handles contact center work.
Computer Telephony Integration
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles contact center work.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center work.
Queue Management
Helps buyers judge whether queue management fits the way their team handles contact center work.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Workforce Management
Helps buyers judge whether workforce management fits the way their team handles contact center work.
Pricing
Aura Call Center Elite pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Aura Call Center Elite alternatives
Compare Aura Call Center Elite with other Contact Center Software tools that buyers often evaluate.
CallTools by CallTools
A cloud-based call center platform that handles both inbound support calls and outbound sales campaigns from one interface. It includes advanced dialing modes, live agent monitorin...
Bria by CounterPath
Softphone application from CounterPath that turns computers and mobile devices into business communication endpoints with high-quality audio and video calling. Integrates with IP-P...
Voiptime Cloud by Voiptime Cloud
A cloud contact centre for telesales and support teams that need intelligent dialers, call routing, and live monitoring without a long deployment timeline. Voiptime Cloud includes...
CloudCall by CloudCall
CloudCall develops advanced communication software that integrates deeply with leading Customer Relationship Management (CRM) systems. Its core mission is to make business communic...
NUACOM by NUACOM
NUACOM offers a streamlined and feature-rich business phone system specifically bundled for sales and customer service teams. The platform provides a comprehensive set of telephony...
Ricochet360 by Ricochet360
Ricochet360 is an all-in-one sales acceleration platform that combines an auto dialer, a full-featured CRM/lead management system, and marketing automation tools. It is engineered...
One Call Now by Onsolve
One Call Now, part of OnSolve's suite, is a market-leading critical communications system designed for the rapid, secure, and reliable distribution of important information to larg...
Software reviews
Aura Call Center Elite software reviews
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FAQ
Aura Call Center Elite FAQs
Aura Call Center Elite is an advanced automatic call distribution (ACD) solution designed to efficiently route inbound customer calls to the most appropriate agent or resource. It features intelligent capabilities for splitting call queues based on various criteria like skill, priority, or customer value, and includes sophisticated resource selection logic. The system helps optimize agent utilization, reduce customer wait times, and improve first-contact resolution rates. As part of Avaya's communication ecosystem, it integrates with other contact center tools to provide a cohesive customer service environment, ensuring calls are handled promptly and by the right personne...
It is for midsize to large businesses with dedicated call or contact centers that require a robust, feature-rich ACD system to manage high call volumes and ensure efficient, intelligent call routing.
Pricing can change. Confirm current plans and terms with the vendor.
Aura Call Center Elite is listed in Contact Center Software.
Aura Call Center Elite is listed with Avaya as the vendor.
Buyers often compare Aura Call Center Elite with other Contact Center Software tools such as PhoneBurner, CallTools, Bria, Voiptime Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Aura Call Center Elite.
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