Convoso Overview
What is Convoso?
Convoso provides a sophisticated, cloud-based omnichannel platform specializing in predictive dialing for outbound call centers. It is engineered to maximize agent connectivity and efficiency, boasting an industry-leading 97% accurate Answering Machine Detection rate and proactive Caller ID reputation management to avoid 'Scam Likely' flags. The software features intuitively automated workflows, robust reporting, and is designed to significantly increase live contact rates, with claims of 3-4X improvements for centers switching to its platform.
Who it's for:
Convoso is specifically designed for outbound call centers with 20 or more seats, including sales, lead generation, and collections teams. It is ideal for operations where maximizing the number of productive conversations per agent is critical to success and ROI.
Our verdict:
Convoso stands out as a high-performance predictive dialer solution that effectively tackles key outbound challenges like answering machine filtering and call blocking, making it a top-tier choice for serious outbound call centers focused on dramatically improving contact and conversion rates.
Convoso Details
Convoso Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Convoso Support options
Chat
Email Help Desk
Phone Support
Convoso Training options
Documentation
Live Online
Webinars
In-Person
Videos
Convoso Related Categories
Convoso Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Convoso Pricing
Tiered pricing system
Convoso Features
Most valued Convoso features by users
Access Controls/Permissions
Call Recording
Call Routing
Contact Management
IVR / Voice Recognition
Online Voice Transmission
SIP Trunking
Unified Communications
Voicemail Transcription
Agent Interface
Auto-Dialer
Automated Routing
Chatbot
Collaboration Tools
Computer Telephony Integration
Quality Management
Queue Management
Reporting/Analytics
Workforce Management
Call Management
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