Top Call Accounting Software
Call Accounting software is a sophisticated telecommunications management solution specifically engineered to efficiently manage and optimize various aspects of voice communication. This includes comprehensive phone call tracking and detailed logging, precise telephone billing and cost allocation, advanced fraud detection capabilities to identify suspicious call patterns, and streamlined corporate billing processes for internal departmental chargebacks and external client invoicing. Use our rankings below to compare Call Accounting Software options and features, and find the best one for you and your business.
Call Accounting Software Features
Extended Reporting
This feature provides detailed reporting capabilities that extend beyond standard functionalities, offering enhanced insights into various operational metrics.
Call Duration
Analyze the length of customer service calls to identify trends and optimize agent performance.
Live Call Monitoring
Observe live calls in real-time to facilitate agent training and performance evaluation.
Call Volume Analysis
Track and analyze the total number of incoming and outgoing calls to understand customer interaction levels.
Caller Identification
View a caller's phone number and identity details prior to accepting the call.
Inbound Reporting Software
Inbound Reporting provides comprehensive analytics to track and optimize your inbound marketing efforts.
Outbound Reporting
Gain clear insights into your outbound activities with comprehensive reporting features.
Automated Call Management
Efficiently manage and route unattended calls, ensuring no customer inquiry goes unanswered.
Who Answered Log
Track your team's answering performance with this comprehensive Who Answered Log.
CloudTalk is a modern, cloud-based business phone system specifically engineered for customer-facing support and sales teams. It transforms traditional telephony by offering a feature-rich, intuitive platform accessible from any internet-connected device, including desktops and mobiles. The system includes smart call routing, in... Read More
PhoneBurner is a sales acceleration platform built around a high-performance power dialer designed to maximize outbound calling productivity. It allows sales representatives to automate the dialing process, connecting them to live prospects much faster than manual dialing. The platform seamlessly blends phone calls with automate... Read More
CASH+ Call Accounting Software is a specialized telecommunications reporting and management tool. Its primary function is to capture detailed call data records (CDRs) from a company's phone system (PBX or VoIP) and transform this raw data into actionable business intelligence. It provides comprehensive reporting on all call acti... Read More
CDR Call Reporting for Cisco by Variphy is the preferred analytics and management platform specifically for Cisco Collaboration environments (including Cisco Unified Communications Manager and Webex Calling). It specializes in extracting, normalizing, and visualizing call detail records (CDR) and other data from Cisco systems. T... Read More
eXsight by MTS IntegraTRAK is a Unified Communications and Collaboration (UC&C) management platform designed to simplify administration without sacrificing functionality or visibility. It provides a single pane of glass for managing complex UC environments that may include various switch types, PBX systems, and collaboration too... Read More
Sage Intacct is a leading cloud-based financial management and accounting software solution. It is architected from the ground up to meet the complex needs of modern finance departments, offering deep functionality in core accounting, multi-entity consolidation, revenue recognition, project accounting, and financial reporting. A... Read More
Tenfold is a Computer Telephony Integration (CTI) platform designed to enhance the productivity of sales and contact center agents by unifying customer communications and data. It seamlessly integrates with existing phone systems (PBX, VoIP) and Customer Relationship Management (CRM) software like Salesforce or Microsoft Dynamic... Read More
InfoFlo positions itself as an affordable and complete Customer Relationship Management (CRM) solution with a straightforward, one-time pricing model. For a single, upfront cost per user, it provides core CRM functionalities including contact management, deal pipeline tracking, task scheduling, and email integration. Its emphasi... Read More
CallAnalyst is a dedicated call tracking and management solution focused on monitoring and analyzing organizational telephone traffic. The software systematically tracks call data to provide insights into usage patterns, call volumes, and associated costs. A primary function is to identify and highlight excess usage problems, su... Read More
The TEM Solution by Telesoft is a cloud-based platform encompassing the full spectrum of telecom expense management. It provides a centralized, web-accessible dashboard for businesses to oversee their entire communications spend. Core functionalities include invoice management—processing, auditing, and paying bills from multip... Read More