Aircall Overview
What is Aircall?
Aircall is a modern, flexible cloud-based phone system designed to make business conversations more productive and actionable. It integrates seamlessly with over 80 critical business tools, including popular CRMs and helpdesk software, to surface relevant customer information directly to reps during calls. This context empowers teams to strengthen customer and prospect relationships. Trusted by over 9,000 companies, Aircall provides a suite of advanced telephony features such as SMS messaging, intelligent call routing, IVR systems, analytics, power dialers, and collaborative tools like call tagging and sharing.
Who it's for:
This solution is ideal for sales teams, support centers, and any business department that relies heavily on phone communication. It is particularly suited for remote or distributed teams that need a reliable, feature-rich phone system integrated into their digital workflow without the complexity of traditional PBX hardware.
Our verdict:
Aircall successfully modernizes the business phone system by prioritizing integration, mobility, and intelligence. Its ability to embed telephony into existing software stacks makes reps significantly more efficient and informed. For companies looking to upgrade from legacy phone systems to a collaborative, cloud-native solution, Aircall is a top-tier and highly adaptable choice.
Aircall Details
Aircall Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPhone
Desktop Chromebook
Desktop Linux
Mobile iPad
On-Premise Linux
On-Premise Windows
Aircall Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Aircall Training options
Documentation
In-Person
Live Online
Videos
Webinars
Aircall Related Categories
Aircall Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Aircall Pricing
Tiered pricing system
Aircall Features
Most valued Aircall features by users
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Top Aircall Alternatives & Competitors
Avochato is a business communication platform centered around SMS texting and live chat functionalities. It is designed to simplify customer engagement by providing teams with tools to manage conversations from a shared ... Read More
Bright Pattern is a leading provider of omnichannel cloud contact center software that is powerfully enhanced by artificial intelligence. The platform unifies all customer interaction channels?voice, email, chat, socia... Read More
LiveChat by LiveChat Software is a robust live chat application that businesses integrate directly into their websites to facilitate instant communication with visitors. It serves as a direct line for prospects and custo... Read More
LiveHelpNow is a multi-faceted customer messaging and engagement platform recognized as a leader in the live chat software space. It consolidates several communication channels into a single dashboard, including live cha... Read More
EngageBay is an all-in-one marketing, sales, and service CRM platform built with simplicity and affordability for small businesses and startups. It provides tools to acquire, engage, and nurture web visitors into custome... Read More
HappyFox Help Desk is a cloud-based customer support software that combines ticketing, knowledge base, asset, and task management in a single, intuitive platform. It is designed to improve support team efficiency through... Read More
Issuetrak is a comprehensive software platform designed to help organizations manage change requests and approvals from start to finish. It provides a structured workflow for submitting, reviewing, tracking, and approvin... Read More
Cayzu is a modern, user-friendly ticketing and help desk solution designed to make customer support teams more efficient and collaborative. It bundles essential features like multi-channel ticket management, automation, ... Read More
Genesys Cloud CX is a modern, all-in-one customer experience platform built on a public cloud infrastructure. It seamlessly integrates communications channels including voice, email, chat, SMS, and social media into a un... Read More
Vivantio is a mature and robust customer service optimization platform founded in 2003, tailored for demanding B2B service teams. It blends the comprehensive power and configurability expected from enterprise-level softw... Read More