Top VoIP Software
VoIP (Voice over Internet Protocol) software is a sophisticated communication solution that facilitates the transmission of both voice and data over the internet, thereby significantly enhancing employee mobility and connectivity. This versatile type of software typically offers extensive and granular call reporting capabilities for detailed analysis, and frequently supports a rich array of additional unified communication functions, including secure instant messaging and robust group conferencing, alongside its core standard telephony features. It revolutionizes how businesses communicate, offering flexibility and cost savings. Use our rankings below to compare VoIP Software options and features, and find the best one for you and your business.
VoIP Software Features
User Access Management
Control user entry and feature availability through role-based permissions and secure credentials.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Centralized Contact Database
A searchable database for organizing contact details, addresses, and social profiles.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Digital Voice Communication
Facilitates the digital transfer of vocal and other forms of information.
Virtual SIP Connectivity
Enables high-quality voice-over-IP connectivity for internet-based call management.
Integrated Communication Platform
Integrates and unifies various communication tools into a singular platform to improve business interaction and teamwork.
Voicemail to Text Conversion
Converts spoken voicemail messages into written text, delivered via email.
GoTo Meeting is a flagship online video conferencing solution from GoTo, trusted by millions for professional virtual communication. It provides a reliable, fast, and user-friendly platform for hosting meetings, webinars, and collaborative sessions. Key features include high-definition video and audio, screen sharing for present... Read More
RingCentral MVP is an all-inclusive, cloud-based business communications and collaboration platform, recognized as a leading VoIP provider. It delivers a comprehensive suite of voice, video, messaging, and contact center tools in a single, unified application. The platform excels at integration, connecting seamlessly with critic... Read More
Talkdesk is an intuitive, enterprise-grade contact center software delivered via the cloud. It is renowned for its user-friendly interface that reduces agent training time while offering a powerful suite of advanced features. These include omnichannel routing, AI-powered analytics, workforce management, and extensive customizati... Read More
GoTo Connect, part of the GoTo suite (formerly LogMeIn), is a unified communications and contact center platform. Its Support Center component is specifically engineered to provide supervisors and agents with a robust set of tools to monitor, manage, and improve customer interactions. Features include real-time analytics, call m... Read More
BlueJeans is a modern meetings platform engineered for the contemporary workplace, integrating video, audio, and web conferencing with everyday collaboration tools. Pioneering as one of the first cloud services to seamlessly connect desktops, mobile devices, and dedicated room systems into a single video meeting experience, it p... Read More
Bitrix24 is a multifaceted platform that combines two core functions: a collaborative social intranet/portal and a comprehensive suite of over 35 business tools (CRM, project management, document management, communication, etc.). The description focuses on its application for community association management (like HOAs), where i... Read More
Dialpad Call Center Software is a cloud-based solution built with a strong emphasis on simplicity and user experience. It is designed to be exceptionally easy to set up and use, minimizing the technical barrier for businesses adopting a modern contact center. Despite its user-friendly approach, it is feature-packed, offering AI-... Read More
Five9 is a leading intelligent cloud contact center platform that leverages Practical AI to enhance customer and agent experiences. It offers a comprehensive suite of inbound and outbound capabilities, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), predictive dialing, digital channels (chat, email... Read More
VoIP.ms is a Canadian-based, bring-your-own-device (BYOD) Voice-over-IP provider known for its vast range of features and global reach. It offers local Direct Inward Dialing (DID) numbers in over 60 countries and call termination to over 125 countries. The service includes a comprehensive set of standard and enhanced telephony f... Read More
Grasshopper, by GoTo, is a virtual phone system designed to help small businesses turn any location into their office. It allows users to get a local, toll-free, or vanity phone number (or port an existing one) to represent their business professionally. Calls can be forwarded to any phone, and the service includes mobile and de... Read More