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Cloud Communication Platform
Zingle reviews and summary
Zingle, by Medallia, is a customer interaction platform focused on enabling authentic, scalable communication between businesses and their customers. It typically leverages messaging channels like SMS and social messaging apps to facilitate personalized, two-way conversations. The platform often includes features for automating workflows, managing customer profiles, and integrating with backend systems to provide context to agents, all aimed at improving customer satisfaction and operational efficiency by meeting customers on their preferred messaging platforms. Zingle serves both small-to-medium businesses (SMBs) and large enterprise companies across industries like retail, hospitality, and services. It is for organizations that want to move beyond...
Best for
Zingle serves both small-to-medium businesses (SMBs) and large enterprise companies across industries like retail, hospitality, and services. It is for organizations that want to move beyond traditional call centers and email to engage customers in more immediate, conversational, and personalized ways at scale.
Category
Cloud Communication Platform
Vendor
Medallia
Key takeaways
Our verdict
As part of the Medallia experience management suite, Zingle is positioned as more than just a messaging tool; it's a component of a broader customer engagement strategy. Its integration with Medallia's feedback and analytics could be a significant advantage. Businesses should evaluate if its feature set and pricing align with their scale and whether they benefit from its potential integration with a larger customer experience management ecosystem.
Quick facts
Zingle at a glance
Ratings
Zingle ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Zingle pros and cons
Potential strengths
- Leverages SMS and social messaging channels for scalable, two-way customer conversations.
- Includes workflow automation and customer profile management to reduce manual handling.
- Part of the Medallia experience management ecosystem, which could be useful if you already use Medallia for customer feedback.
Points to verify
- Test the messaging features across the specific channels your customers use most and confirm delivery and response handling.
- Evaluate the workflow automation tools against your current customer service processes to gauge setup effort.
- Clarify pricing and feature availability directly with Medallia if you are evaluating Zingle as part of a larger CX platform decision.
Buyer fit
Who uses Zingle?
Zingle serves both small-to-medium businesses (SMBs) and large enterprise companies across industries like retail, hospitality, and services. It is for organizations that want to move beyond traditional call centers and email to engage customers in more immediate, conversational, and personalized ways at scale.
Feature research
Zingle features
These are common features buyers compare in Cloud Communication Platform. Product-specific availability should be confirmed with the vendor.
Audio / Video Conferencing
Helps buyers judge whether audio or video conferencing fits the way their team handles cloud communication work.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Routing
Helps buyers judge whether call routing fits the way their team handles cloud communication work.
Chat/Messaging
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Fax Management
Helps buyers judge whether fax management fits the way their team handles cloud communication work.
File Sharing
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles cloud communication work.
Compare
Zingle alternatives
Compare Zingle with other Cloud Communication Platform tools that buyers often evaluate.
Bandwidth by Bandwidth.com
For developers building communication features into their applications, Bandwidth provides the APIs and underlying telecom network to add voice calling, text messaging, and emergen...
Halo Health by Halo Health
A clinical collaboration platform that combines secure messaging, calling, and alert management in one mobile app for healthcare teams. It aims to replace pagers and overhead pages...
Plivo by Plivo
Plivo is a Communications Platform as a Service (CPaaS) that provides APIs for SMS (text messaging) and Voice services. It offers businesses a programmable way to build and scale c...
Sendspark by Sendspark
Sendspark is a cloud-based video messaging platform that enables businesses to create and share personalized video content easily. Users can record their screen, webcam, or both to...
Zenvia by Zenvia
Zenvia is a customer experience communication platform that empowers companies to design and execute unique, omnichannel communication journeys. It typically provides tools to orch...
Fuze by Fuze
Fuze is a global provider of unified cloud communications and contact center solutions for the enterprise market. Its platform integrates voice, video conferencing, messaging, and...
JivoChat by Jivosite
JivoChat is a business messenger and multi-channel cloud communication platform designed primarily for live customer engagement on websites and social media. It typically provides...
Software reviews
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FAQ
Zingle FAQs
Zingle is a customer interaction platform that enables personalized communication through SMS and social messaging channels.
Zingle is owned by Medallia, a customer experience management company.
Yes. Zingle includes features for automating workflows and managing customer profiles.
Yes. Zingle integrates with backend systems to provide agents with relevant customer information.
Zingle serves retail, hospitality, services, and other industries needing conversational customer engagement.
Zingle serves both small-to-medium businesses and large enterprise companies.
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