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Cloud Communication Platform
JivoChat reviews and summary
JivoChat is a business messenger and multi-channel cloud communication platform designed primarily for live customer engagement on websites and social media. It typically provides a chat widget that can be installed on a company's website, allowing visitors to initiate conversations. The platform often integrates channels like Facebook Messenger, Instagram, Telegram, and email into a single agent dashboard, enabling support, sales, or service teams to manage all customer inquiries from one place, with features like canned responses, file sharing, and visitor tracking to help convert inquiries into clients. JivoChat is targeted at small to medium-sized businesses, e-commerce stores, and online service providers that want to offer real-time support and...
Best for
JivoChat is targeted at small to medium-sized businesses, e-commerce stores, and online service providers that want to offer real-time support and engagement to website visitors and social media followers. It is for teams that want a simple, consolidated tool to manage live chat and messaging from multiple sources.
Category
Cloud Communication Platform
Vendor
Jivosite
Key takeaways
Our verdict
JivoChat offers a practical and affordable solution for businesses seeking to implement or consolidate live chat and basic messaging. Its multi-channel inbox is a useful feature for managing conversations from a few key platforms. For businesses with very high chat volumes, complex routing rules, or a need for deep CRM or help desk integration, more advanced customer service platforms might be necessary.
Quick facts
JivoChat at a glance
Ratings
JivoChat ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
JivoChat pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses JivoChat?
JivoChat is targeted at small to medium-sized businesses, e-commerce stores, and online service providers that want to offer real-time support and engagement to website visitors and social media followers. It is for teams that want a simple, consolidated tool to manage live chat and messaging from multiple sources.
Feature research
JivoChat features
These are common features buyers compare in Cloud Communication Platform. Product-specific availability should be confirmed with the vendor.
Audio / Video Conferencing
Helps buyers judge whether audio or video conferencing fits the way their team handles cloud communication work.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Routing
Helps buyers judge whether call routing fits the way their team handles cloud communication work.
Chat/Messaging
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Fax Management
Helps buyers judge whether fax management fits the way their team handles cloud communication work.
File Sharing
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles cloud communication work.
Compare
JivoChat alternatives
Compare JivoChat with other Cloud Communication Platform tools that buyers often evaluate.
Zingle by Medallia
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Bandwidth by Bandwidth.com
For developers building communication features into their applications, Bandwidth provides the APIs and underlying telecom network to add voice calling, text messaging, and emergen...
Halo Health by Halo Health
A clinical collaboration platform that combines secure messaging, calling, and alert management in one mobile app for healthcare teams. It aims to replace pagers and overhead pages...
Plivo by Plivo
Plivo is a Communications Platform as a Service (CPaaS) that provides APIs for SMS (text messaging) and Voice services. It offers businesses a programmable way to build and scale c...
Sendspark by Sendspark
Sendspark is a cloud-based video messaging platform that enables businesses to create and share personalized video content easily. Users can record their screen, webcam, or both to...
Zenvia by Zenvia
Zenvia is a customer experience communication platform that empowers companies to design and execute unique, omnichannel communication journeys. It typically provides tools to orch...
Fuze by Fuze
Fuze is a global provider of unified cloud communications and contact center solutions for the enterprise market. Its platform integrates voice, video conferencing, messaging, and...
Software reviews
JivoChat software reviews
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FAQ
JivoChat FAQs
JivoChat is a business messenger and multi-channel cloud communication platform designed primarily for live customer engagement on websites and social media. It typically provides a chat widget that can be installed on a company's website, allowing visitors to initiate conversations. The platform often integrates channels like Facebook Messenger, Instagram, Telegram, and email into a single agent dashboard, enabling support, sales, or service teams to manage all customer inquiries from one place, with features like canned responses, file sharing, and visitor tracking to help convert inquiries into clients.
JivoChat is targeted at small to medium-sized businesses, e-commerce stores, and online service providers that want to offer real-time support and engagement to website visitors and social media followers. It is for teams that want a simple, consolidated tool to manage live chat and messaging from multiple sources.
JivoChat is listed in Cloud Communication Platform.
JivoChat is listed with Jivosite as the vendor.
Buyers often compare JivoChat with other Cloud Communication Platform tools such as LoopUp, Zingle, Bandwidth, Halo Health. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for JivoChat.
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