Compare 107 Cloud Communication Platform products, review ratings, and use this guide to understand common features, pricing considerations, and buyer fit. Cloud Communication Platform helps IT and communications teams manage business calling, messaging, routing, and phone system administration in the cloud. Buyers usually compare these products when legacy phone workflows need more flexible administration and reporting. Look at how each option handles audio or video conferencing, call recording, and call routing, because those details determine whether the software fits the way the team already works. During shortlisting, check setup effort, reporting clarity, integrations, permissions, and whether frontline staff can keep records current without ex...
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107 software options
LoopUp is a specialized provider of global direct routing services for Microsoft Teams. It enables businesses to use Microsoft Teams as a full-featured business phone system by con...
Zingle, by Medallia, is a customer interaction platform focused on enabling authentic, scalable communication between businesses and their customers. It typically leverages messagi...
Bandwidth is a Communications Platform as a Service (CPaaS) provider that offers a set of application programming interfaces (APIs) for developers. These APIs allow software and ap...
Halo Health is a cloud-based clinical collaboration platform designed specifically for healthcare environments. It combines secure, role-based messaging (similar to a healthcare-de...
Plivo is a Communications Platform as a Service (CPaaS) that provides APIs for SMS (text messaging) and Voice services. It offers businesses a programmable way to build and scale c...
Sendspark is a cloud-based video messaging platform that enables businesses to create and share personalized video content easily. Users can record their screen, webcam, or both to...
Zenvia is a customer experience communication platform that empowers companies to design and execute unique, omnichannel communication journeys. It typically provides tools to orch...
Fuze is a global provider of unified cloud communications and contact center solutions for the enterprise market. Its platform integrates voice, video conferencing, messaging, and...
JivoChat is a business messenger and multi-channel cloud communication platform designed primarily for live customer engagement on websites and social media. It typically provides...
Zoho Cliq is a team collaboration and communication application from the Zoho suite of business software. It provides channels for organized team discussions, direct messaging, aud...
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Add SoftwareThese are common capabilities buyers compare in this category. Confirm product-specific availability with each vendor.
Helps buyers judge whether audio or video conferencing fits the way their team handles cloud communication work.
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Helps buyers judge whether call routing fits the way their team handles cloud communication work.
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Helps buyers judge whether fax management fits the way their team handles cloud communication work.
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Helps buyers judge whether IVR or voice recognition fits the way their team handles cloud communication work.
Review how each vendor handles audio or video conferencing, call recording, and call routing. Feature names can look similar across products, so ask to see the workflow using your own examples. Pay attention to search, permissions, notifications, and reporting when they affect daily work.
Map the work your team needs to control before comparing products. For cloud communication, that usually means the records, handoffs, approvals, and reports tied to manage business calling, messaging, routing, and phone system administration in the cloud. A product is easier to judge when those steps are written down first.
Ask what data must be migrated, which integrations are standard, and who can change settings after launch. Smaller teams may prefer a simpler setup. Larger teams should check roles, approvals, audit history, and whether reporting stays consistent across locations or departments.
Pricing often depends on users, records, locations, modules, or usage. Confirm what is included before comparing quotes. Ask about onboarding, support response, data export, security controls, contract terms, and limits that could affect your busiest period.
Pricing often depends on users, records, locations, modules, or usage. Confirm what is included before comparing quotes. Ask about onboarding, support response, data export, security controls, contract terms, and limits that could affect your busiest period.
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