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Cloud Communication Platform
Bandwidth reviews and summary
Bandwidth is a Communications Platform as a Service (CPaaS) provider that offers a set of application programming interfaces (APIs) for developers. These APIs allow software and application builders to programmatically embed real-time communication features—specifically voice calling, text messaging (SMS/MMS), and emergency 911 access—directly into their own products. By providing the underlying telecommunications network and simplified APIs, Bandwidth handles the complexity of carrier connections and regulatory compliance, enabling companies to add communication capabilities without becoming telecom experts. Bandwidth's APIs are for software developers, product managers, and companies building custom applications, customer engagement platforms, cont...
Best for
Bandwidth's APIs are for software developers, product managers, and companies building custom applications, customer engagement platforms, contact center software, or any service that requires integrated voice, text, or emergency services. It is used by startups to large enterprises across tech, healthcare, on-demand services, and more.
Starting price
Pricing not listed
Category
Cloud Communication Platform
Vendor
Bandwidth.com
Key takeaways
Our verdict
Bandwidth is a foundational player in the CPaaS space, offering robust and reliable core communication APIs. Its inclusion of 911 access is a critical differentiator for applications where user safety is a concern. Developers should assess its API documentation, developer experience, pricing model (often per-minute/per-message), and network reliability against other major CPaaS providers to find the best fit for their technical and business needs.
Quick facts
Bandwidth at a glance
Overall rating
4.6/5
Reviews
111
Starting price
Pricing not listed
Vendor
Bandwidth.com
Founded
2005
Location
United States
Category
Cloud Communication Platform
Ratings
Bandwidth ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Bandwidth pros and cons
Potential strengths
- Built-in 911 emergency access capabilities differentiate Bandwidth from basic messaging and voice API providers, which matters for safety-critical applications
- Owns its own nationwide IP voice network rather than reselling third-party carrier access, giving more control over reliability and routing
- Proven at scale, powering communications for well-known technology companies
- Clear developer-focused API design that abstracts away telecom complexity so teams can focus on application features
Points to verify
- Review the pricing model carefully since per-minute and per-message costs add up differently depending on your call and message volumes
- Test the API documentation and SDK quality against your team's preferred programming languages and development stack
- Compare network coverage and latency metrics against other CPaaS providers for the specific regions where your users are located
- Confirm that 911 compliance and regulatory support meets the requirements for your application's use case and industry
Buyer fit
Who uses Bandwidth?
Bandwidth's APIs are for software developers, product managers, and companies building custom applications, customer engagement platforms, contact center software, or any service that requires integrated voice, text, or emergency services. It is used by startups to large enterprises across tech, healthcare, on-demand services, and more.
Feature research
Bandwidth features
These are common features buyers compare in Cloud Communication Platform. Product-specific availability should be confirmed with the vendor.
Audio / Video Conferencing
Helps buyers judge whether audio or video conferencing fits the way their team handles cloud communication work.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Routing
Helps buyers judge whether call routing fits the way their team handles cloud communication work.
Chat/Messaging
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Fax Management
Helps buyers judge whether fax management fits the way their team handles cloud communication work.
File Sharing
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles cloud communication work.
Pricing
Bandwidth pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Bandwidth alternatives
Compare Bandwidth with other Cloud Communication Platform tools that buyers often evaluate.
Zingle by Medallia
Zingle, part of the Medallia experience management suite, is a customer interaction platform that uses SMS and social messaging to enable two-way conversations between businesses a...
Halo Health by Halo Health
A clinical collaboration platform that combines secure messaging, calling, and alert management in one mobile app for healthcare teams. It aims to replace pagers and overhead pages...
Plivo by Plivo
Plivo is a Communications Platform as a Service (CPaaS) that provides APIs for SMS (text messaging) and Voice services. It offers businesses a programmable way to build and scale c...
Sendspark by Sendspark
Sendspark is a cloud-based video messaging platform that enables businesses to create and share personalized video content easily. Users can record their screen, webcam, or both to...
Zenvia by Zenvia
Zenvia is a customer experience communication platform that empowers companies to design and execute unique, omnichannel communication journeys. It typically provides tools to orch...
Fuze by Fuze
Fuze is a global provider of unified cloud communications and contact center solutions for the enterprise market. Its platform integrates voice, video conferencing, messaging, and...
JivoChat by Jivosite
JivoChat is a business messenger and multi-channel cloud communication platform designed primarily for live customer engagement on websites and social media. It typically provides...
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FAQ
Bandwidth FAQs
APIs for voice calling, text messaging including SMS and MMS, and emergency 911 access that can be embedded into applications.
Software developers, product managers, and companies building custom applications, contact center software, or customer engagement platforms that need integrated communication features.
Bandwidth owns its own nationwide IP voice network and provides built-in 911 emergency access, which are significant differentiators from providers that resell third-party networks.
Yes, it is used by organizations of all sizes, from startups building communication features to large enterprises.
Yes, the platform manages carrier connections and regulatory compliance for communication services, including the complexities of 911 emergency services.
Bandwidth is a US-based company with its own nationwide IP voice network.
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