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USAN Contact Suite for Amazon Connect reviews and summary
USAN Contact Suite for Amazon Connect is a comprehensive cloud contact center solution that leverages the Amazon Web Services (AWS) infrastructure. It combines USAN's contact suite software with Amazon Connect's telephony services to create what is marketed as a highly reliable and innovative platform. The solution facilitates the migration from traditional, on-premises contact center technology to a modern, cloud-based system. It offers a wide range of capabilities including unified omnichannel routing (to direct voice, chat, and email interactions to the right agent), smart self-service options like interactive voice response (IVR) and chatbots, outbound campaign manage... This solution is targeted at contact centers and customer service organizati...
Best for
This solution is targeted at contact centers and customer service organizations of all sizes, particularly those looking to modernize their technology stack by moving from costly, inflexible legacy systems to the cloud. It is well-suited for businesses that already use or are considering AWS and want a fully-featured, scalable contact center platform integrated with their cloud ecosystem.
Starting price
Pricing not listed
Category
Live Chat Software
Vendor
USAN
Key takeaways
Our verdict
Our verdict is that the USAN Contact Suite for Amazon Connect is a robust and future-proof cloud contact center offering. Its deep integration with AWS provides scalability and reliability, while its feature set covers all essential modern contact center needs. For organizations undertaking a cloud migration or seeking an enterprise-grade omnichannel solution, it is a strong contender.
Quick facts
USAN Contact Suite for Amazon Connect at a glance
Overall rating
5/5
Reviews
1
Starting price
Pricing not listed
Vendor
USAN
Founded
1989
Location
United States
Category
Live Chat Software
Ratings
USAN Contact Suite for Amazon Connect ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
USAN Contact Suite for Amazon Connect pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses USAN Contact Suite for Amazon Connect?
This solution is targeted at contact centers and customer service organizations of all sizes, particularly those looking to modernize their technology stack by moving from costly, inflexible legacy systems to the cloud. It is well-suited for businesses that already use or are considering AWS and want a fully-featured, scalable contact center platform integrated with their cloud ecosystem.
Feature research
USAN Contact Suite for Amazon Connect features
These are common features buyers compare in Live Chat Software. Product-specific availability should be confirmed with the vendor.
Automated Text Templates
Utilize pre-written message templates for efficient communication.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Geographic Targeting
Customize software behavior based on the physical location of the user.
Offline Contact Form
A form designed to gather visitor contact details when live chat support is inaccessible.
Engaging Proactive Chat
Messaging within a webpage or chat interface that encourages user interaction with the chat feature.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Chat Handover & Routing
Hand off active conversations and manage message distribution among support staff.
Website Visitor Activity Tracking
Utilize cookies to observe and track the behavior of individual website visitors.
Pricing
USAN Contact Suite for Amazon Connect pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Usage Based
Pricing can change. Confirm current plans and terms with the vendor.
Compare
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Software reviews
USAN Contact Suite for Amazon Connect software reviews
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FAQ
USAN Contact Suite for Amazon Connect FAQs
USAN Contact Suite for Amazon Connect is a comprehensive cloud contact center solution that leverages the Amazon Web Services (AWS) infrastructure. It combines USAN's contact suite software with Amazon Connect's telephony services to create what is marketed as a highly reliable and innovative platform. The solution facilitates the migration from traditional, on-premises contact center technology to a modern, cloud-based system. It offers a wide range of capabilities including unified omnichannel routing (to direct voice, chat, and email interactions to the right agent), smart self-service options like interactive voice response (IVR) and chatbots, outbound campaign manage...
This solution is targeted at contact centers and customer service organizations of all sizes, particularly those looking to modernize their technology stack by moving from costly, inflexible legacy systems to the cloud. It is well-suited for businesses that already use or are considering AWS and want a fully-featured, scalable contact center platform integrated with their cloud ecosystem.
Pricing can change. Confirm current plans and terms with the vendor.
USAN Contact Suite for Amazon Connect is listed in Live Chat Software.
USAN Contact Suite for Amazon Connect is listed with USAN as the vendor.
Buyers often compare USAN Contact Suite for Amazon Connect with other Live Chat Software tools such as WhatsApp, LiveChat, Olark, Pure Chat. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for USAN Contact Suite for Amazon Connect.
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