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Live Chat Software
Pure Chat reviews and summary
Pure Chat is a live chat software specifically designed to meet the needs of small and mid-sized organizations. It focuses on providing a powerful yet intuitive platform that teams can use to engage visitors, nurture leads from first contact, and provide support—all to boost sales and customer satisfaction. A major differentiator is its exceptionally generous free plan, which includes unlimited users and unlimited chats for up to three websites, removing the cost barrier for many businesses. This makes it an accessible entry point into live chat functionality without sacrificing core features needed for effective engagement. Pure Chat is perfectly suited for startups, small businesses, and mid-sized companies that are new to live chat or are budget-c...
Best for
Pure Chat is perfectly suited for startups, small businesses, and mid-sized companies that are new to live chat or are budget-conscious but still require a reliable, full-featured tool to connect with their website visitors.
Starting price
Pricing not listed
Category
Live Chat Software
Vendor
Pure Chat
Key takeaways
Our verdict
Our verdict is that Pure Chat offers outstanding value, especially with its robust free plan, making it one of the most accessible and compelling live chat solutions on the market for growing businesses.
Quick facts
Pure Chat at a glance
Overall rating
4.6/5
Reviews
316
Starting price
Pricing not listed
Vendor
Pure Chat
Founded
2012
Location
United States
Category
Live Chat Software
Ratings
Pure Chat ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Pure Chat pros and cons
Potential strengths
- Focuses on live chat for small and midsize organizations that want a simpler visitor engagement tool.
- Can support both sales and service conversations across the customer journey.
- Chat history, widget customization, user roles, and availability scheduling give teams useful day to day controls.
- Mobile access can help smaller teams respond when staff are away from a desk.
Points to verify
- Test the chat widget on your website pages and check how it looks on mobile and desktop.
- Confirm role settings, availability schedules, and old conversation lookup match your team's support habits.
- Review how lead handoff works after a chat ends, especially if sales follow-up matters.
- Check training and support options before relying on chat for customer-facing coverage.
Buyer fit
Who uses Pure Chat?
Pure Chat is perfectly suited for startups, small businesses, and mid-sized companies that are new to live chat or are budget-conscious but still require a reliable, full-featured tool to connect with their website visitors.
Feature research
Pure Chat features
These are common features buyers compare in Live Chat Software. Product-specific availability should be confirmed with the vendor.
Automated Text Templates
Utilize pre-written message templates for efficient communication.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Geographic Targeting
Customize software behavior based on the physical location of the user.
Offline Contact Form
A form designed to gather visitor contact details when live chat support is inaccessible.
Engaging Proactive Chat
Messaging within a webpage or chat interface that encourages user interaction with the chat feature.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Chat Handover & Routing
Hand off active conversations and manage message distribution among support staff.
Website Visitor Activity Tracking
Utilize cookies to observe and track the behavior of individual website visitors.
Pricing
Pure Chat pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Pure Chat alternatives
Compare Pure Chat with other Live Chat Software tools that buyers often evaluate.
LiveChat by LiveChat Software
LiveChat helps teams in live chat software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so...
Olark by Olark
Olark is a live chat option for teams that want website conversations tied to CRM, ecommerce, and help desk workflows. It is worth checking if accessibility, compliance, and fast s...
tawk.to by tawk.to
tawk.to suits teams that want live chat on a site or mobile app without adding another paid support tool. Buyers should check whether the free setup gives enough control, reporting...
SnapEngage by SnapEngage
SnapEngage is for teams that want live chat, chatbot, and customer service workflows to sit together across web channels. It can raise response consistency, but teams should test h...
Comm100 Live Chat by Comm100 Network Corporation
Comm100 Live Chat offers website and mobile chat with extras like co-browsing, auto-translation, and audio or video calls within the conversation window. It is built for teams that...
One Chat by AppYogi
Desktop app that consolidates 22+ messaging services including WhatsApp, Messenger, Telegram, Skype, and Slack into one interface. Handy if you manage multiple accounts across diff...
Freshdesk Messaging by Freshworks
Freshdesk Messaging (formerly Freshchat) represents a modern approach to customer communication, moving beyond traditional live chat to a continuous, context-rich messaging experie...
Software reviews
Pure Chat software reviews
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FAQ
Pure Chat FAQs
Pure Chat is aimed at small and midsize organizations that want live chat for website visitors, lead conversations, and customer support.
The profile describes live chat for sharing information with visitors, nurturing leads, supporting customers, reviewing old conversations, customizing the widget, assigning roles, and scheduling availability.
Yes. The product profile points to visitor engagement, lead nurturing, and customer service, so it can be evaluated for both sales and support conversations.
Android, iPhone, and iPad access are listed. Teams should test response handling and notifications on the devices their staff will actually use.
Install the widget on a test page, set staff availability, assign user roles, run a few visitor chats, review the history, and check the follow-up workflow.
Pure Chat appears focused on accessible live chat for smaller teams. Buyers needing broader help desk, automation, or routing depth should verify those needs during evaluation.
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