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Live Chat Software
Comm100 Live Chat reviews and summary
Comm100 Live Chat is an award-winning customer engagement platform designed to facilitate meaningful, real-time conversations that drive conversions. It equips agents with a suite of advanced tools to engage effectively, including co-browsing for guided website tours, auto-translation for global support, intelligent chat routing, and integrated audio/video chat capabilities. Accessible via both website and mobile apps, it ensures teams can provide personalized assistance anytime. The platform's focus is on creating seamless, helpful interactions that not only resolve issues but also actively contribute to sales and heightened customer satisfaction. This solution is well-suited for customer service and sales teams in mid-sized to large companies, espe...
Best for
This solution is well-suited for customer service and sales teams in mid-sized to large companies, especially those with a global audience or a need for advanced in-chat collaboration tools like co-browsing and translation.
Starting price
$29.00 Per-Month
Category
Live Chat Software
Vendor
Comm100 Network Corporation
Key takeaways
Our verdict
Our verdict is that Comm100 Live Chat is a feature-rich and sophisticated platform, particularly strong in its collaborative tools, making it an excellent choice for businesses aiming to provide high-touch, personalized support experiences.
Quick facts
Comm100 Live Chat at a glance
Overall rating
4.7/5
Reviews
103
Starting price
$29.00 Per-Month
Vendor
Comm100 Network Corporation
Founded
2009
Location
Canada
Category
Live Chat Software
Ratings
Comm100 Live Chat ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Comm100 Live Chat pros and cons
Potential strengths
- Includes co-browsing capabilities that let agents guide visitors through website pages in real time, which can speed up issue resolution for complex support questions
- Offers auto-translation within chat, making it easier for support teams to serve customers who speak different languages without switching tools
- Supports audio and video chat alongside text, giving agents flexible ways to communicate depending on the type of help a visitor needs
Points to verify
- Assess whether co-browsing and audio/video features are relevant to your typical support volume or whether simpler chat tools would cover your needs at a lower cost
- Confirm that the chat routing rules can match your team structure and handle escalations the way your support workflow requires
- Check whether the platform integrates with your existing CRM or help desk software so conversation history stays connected to customer records
Buyer fit
Who uses Comm100 Live Chat?
This solution is well-suited for customer service and sales teams in mid-sized to large companies, especially those with a global audience or a need for advanced in-chat collaboration tools like co-browsing and translation.
Feature research
Comm100 Live Chat features
These are common features buyers compare in Live Chat Software. Product-specific availability should be confirmed with the vendor.
Automated Text Templates
Utilize pre-written message templates for efficient communication.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Geographic Targeting
Customize software behavior based on the physical location of the user.
Offline Contact Form
A form designed to gather visitor contact details when live chat support is inaccessible.
Engaging Proactive Chat
Messaging within a webpage or chat interface that encourages user interaction with the chat feature.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Chat Handover & Routing
Hand off active conversations and manage message distribution among support staff.
Website Visitor Activity Tracking
Utilize cookies to observe and track the behavior of individual website visitors.
Pricing
Comm100 Live Chat pricing
Starting price
$29.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Comm100 Live Chat alternatives
Compare Comm100 Live Chat with other Live Chat Software tools that buyers often evaluate.
LiveChat by LiveChat Software
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Olark is a live chat option for teams that want website conversations tied to CRM, ecommerce, and help desk workflows. It is worth checking if accessibility, compliance, and fast s...
Pure Chat by Pure Chat
Pure Chat is a straightforward live chat option for small and midsize teams that want to talk with website visitors, capture leads, and support customers. Test widget setup, roles,...
tawk.to by tawk.to
tawk.to suits teams that want live chat on a site or mobile app without adding another paid support tool. Buyers should check whether the free setup gives enough control, reporting...
SnapEngage by SnapEngage
SnapEngage is for teams that want live chat, chatbot, and customer service workflows to sit together across web channels. It can raise response consistency, but teams should test h...
One Chat by AppYogi
Desktop app that consolidates 22+ messaging services including WhatsApp, Messenger, Telegram, Skype, and Slack into one interface. Handy if you manage multiple accounts across diff...
Freshdesk Messaging by Freshworks
Freshdesk Messaging (formerly Freshchat) represents a modern approach to customer communication, moving beyond traditional live chat to a continuous, context-rich messaging experie...
Software reviews
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FAQ
Comm100 Live Chat FAQs
Comm100 is used by customer support teams, sales teams, and contact centers in mid-sized to large organizations that need more than basic text chat.
Yes, agents can co-browse web pages with visitors in real time, which is helpful for guiding customers through complex processes or troubleshooting steps.
Yes, the platform includes auto-translation features that allow agents and visitors to communicate across different languages within the same chat session.
Comm100 is available as a cloud service, on desktop for Windows and Mac, through mobile apps for Android, iPhone, and iPad, and as an on-premise installation.
Yes, the platform includes intelligent routing and chat handover capabilities to direct conversations to the right agent or department based on your rules.
Comm100 offers email help desk, FAQ forum, knowledgebase, phone support, 24/7 live rep, and chat support, along with in-person and live online training.
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