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Live Chat Software
Olark reviews and summary
Olark Live Chat has established itself as a reliable and user-friendly live chat solution trusted by over 40,000 organizations worldwide. Its core promise is simplicity—making it exceptionally easy to embed a chat box on a website and start conversing with visitors instantly. Beyond basic chat, Olark offers valuable integrations with major CRM, e-commerce, and help desk tools, enabling automation, basic chatbots, and the aggregation of customer insights. It stands out for its strong commitment to compliance and accessibility, being GDPR-ready, WCAG 2.1 AA compliant, and adhering to NIST 800-53 standards for security. Olark is an excellent choice for a wide range of organizations, from small businesses and non-profits to large enterprises and educatio...
Best for
Olark is an excellent choice for a wide range of organizations, from small businesses and non-profits to large enterprises and educational institutions, that seek a proven, easy-to-implement chat solution with strong integrations and compliance features.
Starting price
$17.00 Per-Month
Category
Live Chat Software
Vendor
Olark
Key takeaways
Our verdict
Our verdict is that Olark remains a top-tier, trustworthy live chat solution that balances ease of use with powerful functionality and serious compliance credentials, making it a safe and effective choice for diverse organizations.
Quick facts
Olark at a glance
Overall rating
4.5/5
Reviews
459
Starting price
$17.00 Per-Month
Vendor
Olark
Founded
2009
Location
United States
Category
Live Chat Software
Ratings
Olark ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Olark pros and cons
Potential strengths
- Adds live chat to a website and can connect conversations with CRM, ecommerce, and help desk platforms.
- The profile lists automation, chatbots, and customer insight features, which may help teams handle repeated visitor questions more consistently.
- GDPR readiness, WCAG 2.1 AA accessibility, and NIST 800-53 are named in the profile, giving compliance focused buyers specific items to review.
- Support and training options include email, phone, chat, knowledgebase, FAQ resources, live online sessions, webinars, documentation, and videos.
Points to verify
- Test how quickly your team can add the chat box to the website and route a real visitor conversation to the right person.
- Confirm the exact CRM, ecommerce, and help desk integrations your team needs, including what data syncs in each direction.
- Review accessibility and compliance documentation with your legal, security, or web team before treating those claims as enough for your requirements.
- Check whether automation and chatbot behavior fits your support tone, escalation rules, and staffing coverage.
Buyer fit
Who uses Olark?
Olark is an excellent choice for a wide range of organizations, from small businesses and non-profits to large enterprises and educational institutions, that seek a proven, easy-to-implement chat solution with strong integrations and compliance features.
Feature research
Olark features
These are common features buyers compare in Live Chat Software. Product-specific availability should be confirmed with the vendor.
Automated Text Templates
Utilize pre-written message templates for efficient communication.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Geographic Targeting
Customize software behavior based on the physical location of the user.
Offline Contact Form
A form designed to gather visitor contact details when live chat support is inaccessible.
Engaging Proactive Chat
Messaging within a webpage or chat interface that encourages user interaction with the chat feature.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Chat Handover & Routing
Hand off active conversations and manage message distribution among support staff.
Website Visitor Activity Tracking
Utilize cookies to observe and track the behavior of individual website visitors.
Pricing
Olark pricing
Starting price
$17.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Olark alternatives
Compare Olark with other Live Chat Software tools that buyers often evaluate.
LiveChat by LiveChat Software
LiveChat helps teams in live chat software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so...
Pure Chat by Pure Chat
Pure Chat is a straightforward live chat option for small and midsize teams that want to talk with website visitors, capture leads, and support customers. Test widget setup, roles,...
tawk.to by tawk.to
tawk.to suits teams that want live chat on a site or mobile app without adding another paid support tool. Buyers should check whether the free setup gives enough control, reporting...
SnapEngage by SnapEngage
SnapEngage is for teams that want live chat, chatbot, and customer service workflows to sit together across web channels. It can raise response consistency, but teams should test h...
Comm100 Live Chat by Comm100 Network Corporation
Comm100 Live Chat offers website and mobile chat with extras like co-browsing, auto-translation, and audio or video calls within the conversation window. It is built for teams that...
One Chat by AppYogi
Desktop app that consolidates 22+ messaging services including WhatsApp, Messenger, Telegram, Skype, and Slack into one interface. Handy if you manage multiple accounts across diff...
Freshdesk Messaging by Freshworks
Freshdesk Messaging (formerly Freshchat) represents a modern approach to customer communication, moving beyond traditional live chat to a continuous, context-rich messaging experie...
Software reviews
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FAQ
Olark FAQs
Olark is live chat software for adding a chat box to a website, answering visitor questions, supporting customers, and connecting chat activity with other business tools.
Olark is positioned for higher education and small to mid-sized businesses across markets such as retail, ecommerce, SaaS, and education.
Yes. The profile lists integrations with CRM, ecommerce, and help desk platforms. Buyers should confirm the specific systems they use before choosing it.
The profile mentions automation and chatbots. A trial or demo should show how those tools handle common questions, routing, and handoff to a person.
Olark lists GDPR readiness, WCAG 2.1 AA accessibility, and NIST 800-53. Those are useful starting points, but buyers should still review current documentation against their own obligations.
Verify website setup, routing rules, integrations, chatbot behavior, accessibility requirements, compliance documentation, and how support coverage will work outside staffed hours.
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