WhatsApp by WhatsApp
WhatsApp is a practical choice when your team needs customer support messages from a familiar chat app and less workflow switching. It tends to work best when ownership, review rhy...
Live Chat Software
LiveChat reviews and summary
LiveChat by LiveChat Software is a robust live chat application that businesses integrate directly into their websites to facilitate instant communication with visitors. It serves as a direct line for prospects and customers to ask questions, seek support, or get product information in real-time, significantly reducing response delays compared to email or contact forms. By providing immediate assistance, LiveChat helps convert browsing visitors into qualified leads, supports sales conversations, and resolves customer issues promptly, ultimately aiming to increase conversion rates and improve customer satisfaction scores. LiveChat is suitable for virtually any business with a website, including e-commerce stores, SaaS companies, educational institutio...
Best for
LiveChat is suitable for virtually any business with a website, including e-commerce stores, SaaS companies, educational institutions, and service providers, whose sales and support teams want to capture leads and assist customers in real-time.
Starting price
$16.00 Per-Month
Category
Live Chat Software
Vendor
LiveChat Software
Key takeaways
Our verdict
As a market leader, LiveChat remains a highly effective and reliable tool for boosting website conversion and providing instant customer support, offering a strong return on investment through increased sales and improved service efficiency.
Quick facts
LiveChat at a glance
Overall rating
4.6/5
Reviews
1.2K
Starting price
$16.00 Per-Month
Vendor
LiveChat Software
Founded
2002
Location
United States
Category
Live Chat Software
Ratings
LiveChat ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
LiveChat pros and cons
Potential strengths
- Clear routines around ownership can reduce dropped items when teams use LiveChat every day.
- Useful when teams need a dependable baseline for communication, files, or task movement.
- Good for teams that prioritize fast adoption before adding custom process layers.
Points to verify
- Are roles, review steps, and approvals already explicit for this workflow?
- Do you need tighter controls immediately, or is speed of adoption more important in the first weeks?
- Can this replace another current workflow without creating duplicate entry points?
Buyer fit
Who uses LiveChat?
LiveChat is suitable for virtually any business with a website, including e-commerce stores, SaaS companies, educational institutions, and service providers, whose sales and support teams want to capture leads and assist customers in real-time.
Feature research
LiveChat features
These are common features buyers compare in Live Chat Software. Product-specific availability should be confirmed with the vendor.
Automated Text Templates
Utilize pre-written message templates for efficient communication.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Geographic Targeting
Customize software behavior based on the physical location of the user.
Offline Contact Form
A form designed to gather visitor contact details when live chat support is inaccessible.
Engaging Proactive Chat
Messaging within a webpage or chat interface that encourages user interaction with the chat feature.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Chat Handover & Routing
Hand off active conversations and manage message distribution among support staff.
Website Visitor Activity Tracking
Utilize cookies to observe and track the behavior of individual website visitors.
Pricing
LiveChat pricing
Starting price
$16.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
LiveChat alternatives
Compare LiveChat with other Live Chat Software tools that buyers often evaluate.
Olark by Olark
Olark is a live chat option for teams that want website conversations tied to CRM, ecommerce, and help desk workflows. It is worth checking if accessibility, compliance, and fast s...
Pure Chat by Pure Chat
Pure Chat is a straightforward live chat option for small and midsize teams that want to talk with website visitors, capture leads, and support customers. Test widget setup, roles,...
tawk.to by tawk.to
tawk.to suits teams that want live chat on a site or mobile app without adding another paid support tool. Buyers should check whether the free setup gives enough control, reporting...
SnapEngage by SnapEngage
SnapEngage is for teams that want live chat, chatbot, and customer service workflows to sit together across web channels. It can raise response consistency, but teams should test h...
Comm100 Live Chat by Comm100 Network Corporation
Comm100 Live Chat offers website and mobile chat with extras like co-browsing, auto-translation, and audio or video calls within the conversation window. It is built for teams that...
One Chat by AppYogi
Desktop app that consolidates 22+ messaging services including WhatsApp, Messenger, Telegram, Skype, and Slack into one interface. Handy if you manage multiple accounts across diff...
Freshdesk Messaging by Freshworks
Freshdesk Messaging (formerly Freshchat) represents a modern approach to customer communication, moving beyond traditional live chat to a continuous, context-rich messaging experie...
Software reviews
LiveChat software reviews
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No software reviews have been submitted for LiveChat yet.
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FAQ
LiveChat FAQs
Teams that need steadier execution in this area and want fewer handoff breaks usually benefit first.
Start with one core workflow for one team and compare completion quality after one cycle.
Adoption depends on habits. Set ownership, naming, and approval rules before scaling.
It can replace fragmented steps for some teams, but keep legacy flow available for the first transition period.
Check who owns setup, where updates land, and how notifications are distributed.
Measure usage and completion signals after one sprint, then adjust before broader rollout.
Trust and data
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