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Customer Service Software
Take Control reviews and summary
N-able Take Control is a powerful remote support and access solution designed for IT professionals and help desk technicians. It enables secure, reliable, and fast remote connections to endpoints such as desktops, servers, and mobile devices. The software provides a suite of tools for screen sharing, file transfer, system diagnostics, and collaborative troubleshooting, allowing support agents to diagnose and resolve technical issues effectively without needing to be physically present. Take Control is built for Managed Service Providers (MSPs), corporate IT help desks, and technical support teams that require robust remote assistance capabilities. It is essential for professionals who support a distributed workforce or a large number of client device...
Best for
Take Control is built for Managed Service Providers (MSPs), corporate IT help desks, and technical support teams that require robust remote assistance capabilities. It is essential for professionals who support a distributed workforce or a large number of client devices and need a dependable tool to deliver quick and effective remote support.
Starting price
$19.00 Per-Month
Category
Customer Service Software
Vendor
N-able
Key takeaways
Our verdict
Our verdict is that N-able Take Control is a mature and feature-rich remote support solution. Its performance, security features, and comprehensive toolset make it a reliable choice for IT professionals who need to resolve issues swiftly and maintain high levels of client satisfaction through efficient remote intervention.
Quick facts
Take Control at a glance
Overall rating
4.2/5
Reviews
16
Starting price
$19.00 Per-Month
Vendor
N-able
Location
United States
Category
Customer Service Software
Ratings
Take Control ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Take Control pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Take Control?
Take Control is built for Managed Service Providers (MSPs), corporate IT help desks, and technical support teams that require robust remote assistance capabilities. It is essential for professionals who support a distributed workforce or a large number of client devices and need a dependable tool to deliver quick and effective remote support.
Feature research
Take Control features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
Take Control pricing
Starting price
$19.00 Per-Month
Visit Website
Pricing model: Other
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Take Control alternatives
Compare Take Control with other Customer Service Software tools that buyers often evaluate.
FixMe.IT by Techinline
FixMe.IT is a remote support tool for IT teams that need quick on-demand sessions plus unattended access for managed machines. It is worth checking when support speed and technicia...
Vtiger CRM by Vtiger
Vtiger CRM brings sales, marketing, and support work into a shared customer record. Shortlist it if your team needs CRM breadth, mobile access, and AI-assisted customer history wit...
Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
Aircall is worth a look for sales and support teams that still rely heavily on phone conversations but want those calls tied into the rest of their workflow. Check how its routing,...
HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Deskero by Deskero
Deskero brings email, chat, and social media support into one helpdesk so your team does not have to jump between tools. Its social monitor lets you spot and join brand conversatio...
ServiceNow Customer Service Management by ServiceNow
ServiceNow Customer Service Management unifies support across phone, chat, email, and self-service channels with automation and ITSM integration. It is built for large organization...
Software reviews
Take Control software reviews
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FAQ
Take Control FAQs
N-able Take Control is a powerful remote support and access solution designed for IT professionals and help desk technicians. It enables secure, reliable, and fast remote connections to endpoints such as desktops, servers, and mobile devices. The software provides a suite of tools for screen sharing, file transfer, system diagnostics, and collaborative troubleshooting, allowing support agents to diagnose and resolve technical issues effectively without needing to be physically present.
Take Control is built for Managed Service Providers (MSPs), corporate IT help desks, and technical support teams that require robust remote assistance capabilities. It is essential for professionals who support a distributed workforce or a large number of client devices and need a dependable tool to deliver quick and effective remote support.
Take Control pricing is listed from $19.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Take Control is listed in Customer Service Software.
Take Control is listed with N-able as the vendor.
Buyers often compare Take Control with other Customer Service Software tools such as Freshdesk, FixMe.IT, Vtiger CRM, Smartsupp. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Take Control.
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