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Customer Service Software
Smartsupp reviews and summary
Smartsupp is a conversational commerce platform that helps online businesses drive sales by personalizing the customer experience. It combines live chat, AI-powered chatbots, and visitor video recordings to create genuine connections with website visitors, identify their needs in real-time, and guide them towards a purchase. With over 50,000 active users, it is one of the world's most popular e-commerce engagement tools. The platform's mission is to transform passive website traffic into engaged customers and loyal advocates by making online interactions more human and responsive. This platform is primarily for e-commerce store owners, online retailers, and any business with a website focused on converting visitors into customers. It is especially va...
Best for
This platform is primarily for e-commerce store owners, online retailers, and any business with a website focused on converting visitors into customers. It is especially valuable for teams that want to leverage automation (chatbots) alongside human touch (live chat) and gain unique behavioral insights through session recordings to optimize their sales funnel.
Starting price
$10.00 Per-Month
Category
Customer Service Software
Vendor
Smartsupp
Key takeaways
Our verdict
Smartsupp is a potent and popular tool that effectively blends automation with human interaction to boost online sales. The inclusion of video recordings provides a unique competitive advantage in understanding customer behavior. For e-commerce businesses serious about improving conversion rates through personalized engagement, Smartsupp is a comprehensive and highly effective solution.
Quick facts
Smartsupp at a glance
Overall rating
4.7/5
Reviews
259
Starting price
$10.00 Per-Month
Vendor
Smartsupp
Founded
2013
Location
Czech Republic
Category
Customer Service Software
Ratings
Smartsupp ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Smartsupp pros and cons
Potential strengths
- Combines live chat, chatbots, and video recordings in one customer conversation profile.
- Aims at online shopping experiences where teams want to connect visitor questions with sales opportunities.
- Platform options listed include web-based access, Desktop Mac, Desktop Windows, Android, iPhone, and iPad.
- Support options include email help desk, FAQ forum, knowledgebase, and chat.
Points to verify
- Test live chat and chatbot handoff so shoppers do not get stuck between automation and a person.
- Review how visitor recordings are captured, stored, and governed for your privacy requirements.
- Check whether the reporting helps your team spot checkout friction, common questions, and missed conversations.
- Confirm that mobile access and agent notifications fit how your support or sales team works.
Buyer fit
Who uses Smartsupp?
This platform is primarily for e-commerce store owners, online retailers, and any business with a website focused on converting visitors into customers. It is especially valuable for teams that want to leverage automation (chatbots) alongside human touch (live chat) and gain unique behavioral insights through session recordings to optimize their sales funnel.
Feature research
Smartsupp features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
Smartsupp pricing
Starting price
$10.00 Per-Month
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Smartsupp alternatives
Compare Smartsupp with other Customer Service Software tools that buyers often evaluate.
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HubSpot Service Hub by HubSpot
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Deskero by Deskero
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Creatio CRM by Creatio
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Software reviews
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FAQ
Smartsupp FAQs
Smartsupp is used for conversational ecommerce and online customer conversations. The profile lists live chat, chatbots, and video recordings for helping teams understand website visitors.
Smartsupp may fit ecommerce teams, online retailers, and website-based businesses that want to answer visitor questions and learn where shoppers hesitate before buying.
Yes. Chatbots are listed alongside live chat and video recordings. Buyers should test how bot flows hand off to human agents and whether those flows match common customer questions.
The profile links video recordings with understanding visitor needs. Buyers can use that idea to test whether recordings reveal confusing pages, missed chat opportunities, or checkout friction.
The profile lists Cloud, SaaS, Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone, and Mobile iPad. Confirm current app and browser support before rollout.
Verify chatbot setup, live chat staffing, visitor-recording privacy controls, reporting usefulness, mobile access, and support coverage. A short trial on real store pages will show whether it improves the conversations that matter.
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