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Customer Service Software
Aircall reviews and summary
Aircall is a modern, flexible cloud-based phone system designed to make business conversations more productive and actionable. It integrates seamlessly with over 80 critical business tools, including popular CRMs and helpdesk software, to surface relevant customer information directly to reps during calls. This context empowers teams to strengthen customer and prospect relationships. Trusted by over 9,000 companies, Aircall provides a suite of advanced telephony features such as SMS messaging, intelligent call routing, IVR systems, analytics, power dialers, and collaborative tools like call tagging and sharing. This solution is ideal for sales teams, support centers, and any business department that relies heavily on phone communication. It is partic...
Best for
This solution is ideal for sales teams, support centers, and any business department that relies heavily on phone communication. It is particularly suited for remote or distributed teams that need a reliable, feature-rich phone system integrated into their digital workflow without the complexity of traditional PBX hardware.
Starting price
$30.00 Per-Month
Category
Customer Service Software
Vendor
Aircall
Key takeaways
Our verdict
Aircall successfully modernizes the business phone system by prioritizing integration, mobility, and intelligence. Its ability to embed telephony into existing software stacks makes reps significantly more efficient and informed. For companies looking to upgrade from legacy phone systems to a collaborative, cloud-native solution, Aircall is a top-tier and highly adaptable choice.
Quick facts
Aircall at a glance
Overall rating
4.3/5
Reviews
259
Starting price
$30.00 Per-Month
Vendor
Aircall
Founded
2014
Location
United States
Category
Customer Service Software
Ratings
Aircall ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Aircall pros and cons
Potential strengths
- Built around daily sales and support calling, which can help teams replace a separate phone setup with a cloud phone workflow.
- Connects with 80+ CRM, helpdesk, and other business tools, so buyers can assess whether call details will follow reps into the systems they already use.
- Includes phone workflow features such as SMS, call routing, IVR, analytics, a power dialer, call tagging, and call sharing.
- Supports web, desktop, and mobile access, which may suit distributed teams that need calling tools outside a traditional office phone system.
Points to verify
- Confirm that Aircall supports the exact CRM, helpdesk, and call logging workflows your team uses every day.
- Test call routing, IVR, tagging, and analytics with real support or sales scenarios before replacing an existing phone system.
- Check whether the available desktop and mobile apps cover every role that needs to place or receive calls.
- Review support and training options against your rollout plan, especially if phone operations need coverage outside normal business hours.
Buyer fit
Who uses Aircall?
This solution is ideal for sales teams, support centers, and any business department that relies heavily on phone communication. It is particularly suited for remote or distributed teams that need a reliable, feature-rich phone system integrated into their digital workflow without the complexity of traditional PBX hardware.
Feature research
Aircall features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
Aircall pricing
Starting price
$30.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Aircall alternatives
Compare Aircall with other Customer Service Software tools that buyers often evaluate.
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Software reviews
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FAQ
Aircall FAQs
Aircall is used as a cloud based phone system for teams that handle sales or customer support calls. It is positioned for companies that want calling, routing, SMS, analytics, and collaboration tools connected to their daily business software.
Aircall is best suited for SMB teams that use the phone every day for sales or support. The available profile details point to team sizes from 11-50, 51-200, and 201-500 users.
Aircall may fit remote or distributed teams because the platform supports web based use, Mac and Windows desktop access, and Android and iPhone mobile access. Buyers should still test call quality and device coverage in their own environment.
Buyers should verify CRM and helpdesk integrations, call routing rules, IVR setup, reporting needs, and how call notes or tags move through their workflow. A live pilot with actual reps is more useful than a feature checklist alone.
The available profile data lists email help desk, forum, knowledgebase, phone support, 24/7 live rep, and chat support. It also lists in person, live online, documentation, and video training options.
Aircall can centralize phone activity for customer service teams through routing, IVR, analytics, SMS, call tagging, and call sharing. The main buyer question is whether those tools map cleanly to your escalation and follow-up process.
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