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Customer Service Software
FixMe.IT reviews and summary
FixMe.IT is a cost-effective and feature-rich remote support solution built for IT professionals and support teams. It facilitates both instant, on-demand support sessions and unattended access to up to 150 machines, starting at a straightforward monthly fee. The software supports handling multiple simultaneous sessions and includes a comprehensive set of tools essential for effective remote support: multi-monitor navigation, two-way desktop sharing and control, secure file transfer, annotation tools, and session recording for quality assurance and training. Additional features like branding and reporting round out its professional offering. This software is perfect for freelance IT technicians, small to medium-sized IT support teams, and managed ser...
Best for
This software is perfect for freelance IT technicians, small to medium-sized IT support teams, and managed service providers (MSPs) who need a reliable, all-in-one remote access tool without a complex pricing structure. Its affordability and unattended access features make it especially suitable for providers who manage a portfolio of client machines.
Starting price
$30.00 Per-Month
Category
Customer Service Software
Vendor
Techinline
Key takeaways
Our verdict
FixMe.IT delivers exceptional value by packing a wide array of professional remote support features into an affordable and simple package. Its balance of capability, ease of use, and transparent pricing makes it a standout choice for budget-conscious support professionals who do not want to compromise on functionality.
Quick facts
FixMe.IT at a glance
Overall rating
4.8/5
Reviews
361
Starting price
$30.00 Per-Month
Vendor
Techinline
Founded
2007
Location
Canada
Category
Customer Service Software
Ratings
FixMe.IT ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
FixMe.IT pros and cons
Potential strengths
- Designed for IT professionals that need both instant remote support sessions and unattended access to client machines.
- Includes remote support tools such as multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, and reporting.
- Supports Windows desktop and on-premise environments alongside web-based access, which may fit teams supporting Windows-heavy customer bases.
- Aggregate ratings point to strong buyer sentiment, with especially high marks in ease of use and value perceptions.
Points to verify
- Test the technician workflow with multiple simultaneous sessions before relying on it for a busy support desk.
- Confirm unattended access limits, device setup steps, and permission handling for every client environment you support.
- Review recording, reporting, branding, and file transfer controls against your security and audit requirements.
- Check whether the available support and training options are enough for new technicians and less technical clients.
Buyer fit
Who uses FixMe.IT?
This software is perfect for freelance IT technicians, small to medium-sized IT support teams, and managed service providers (MSPs) who need a reliable, all-in-one remote access tool without a complex pricing structure. Its affordability and unattended access features make it especially suitable for providers who manage a portfolio of client machines.
Feature research
FixMe.IT features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
FixMe.IT pricing
Starting price
$30.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
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Compare FixMe.IT with other Customer Service Software tools that buyers often evaluate.
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Software reviews
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FAQ
FixMe.IT FAQs
FixMe.IT is used for remote IT support, including on-demand support sessions and unattended access to client machines.
FixMe.IT may suit freelance IT technicians, small and midsize support teams, and managed service providers that need a focused remote access tool.
Yes. The product profile describes unattended access for managed machines, along with instant on-demand remote support.
Listed tools include multi-session handling, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, branding, and reporting.
The profile lists cloud or web-based access, Windows desktop, on-premise Windows, and on-premise Linux support.
Buyers should test unattended setup, multi-session handling, security controls, recording policies, and technician onboarding before moving client support work into FixMe.IT.
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