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Customer Service Software
Deskero reviews and summary
Deskero is a robust and user-friendly helpdesk software solution that consolidates customer support across multiple channels into a single, manageable interface. Its core features include multi-channel ticket management, a built-in knowledge base for self-service, integrated live chat, and social media monitoring tools. A standout capability is its social monitor, which allows teams to track brand mentions and engage in relevant conversations across social networks directly from the platform. This facilitates a more proactive and socially engaged approach to customer care, helping businesses manage their reputation and connect with customers where they are. Deskero is well-suited for small to mid-sized businesses, marketing teams, and customer suppor...
Best for
Deskero is well-suited for small to mid-sized businesses, marketing teams, and customer support departments that value social media integration and seek an all-in-one helpdesk to manage email, chat, and social interactions without overwhelming complexity.
Starting price
$9.00 Per-Month
Category
Customer Service Software
Vendor
Deskero
Key takeaways
Our verdict
Deskero offers a solid, feature-rich helpdesk platform with a particular strength in social media engagement. It provides excellent value for teams looking to integrate social care into their support strategy effectively and efficiently.
Quick facts
Deskero at a glance
Overall rating
4.7/5
Reviews
109
Starting price
$9.00 Per-Month
Vendor
Deskero
Founded
2012
Location
Italy
Category
Customer Service Software
Ratings
Deskero ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Deskero pros and cons
Potential strengths
- Social media monitor lets teams track brand mentions and engage in conversations directly from the helpdesk interface
- Multi-channel consolidation brings email, live chat, knowledge base, and social support into a single workspace
- Flexible deployment with cloud, on-premise, desktop Mac, and mobile options to match different IT preferences
Points to verify
- Confirm that Deskero's social monitoring covers the specific social networks your brand is active on
- Evaluate whether the ticket management system matches the complexity of your team's support workflows
- Review on-premise infrastructure requirements if you plan to self-host rather than use the cloud version
Buyer fit
Who uses Deskero?
Deskero is well-suited for small to mid-sized businesses, marketing teams, and customer support departments that value social media integration and seek an all-in-one helpdesk to manage email, chat, and social interactions without overwhelming complexity.
Feature research
Deskero features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
Deskero pricing
Starting price
$9.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Deskero alternatives
Compare Deskero with other Customer Service Software tools that buyers often evaluate.
Talkdesk by Talkdesk
Talkdesk is built for customer-service and sales teams modernizing contact-center operations. It is useful when your team wants better call flow, clearer reporting, and a cloud env...
FixMe.IT by Techinline
FixMe.IT is a remote support tool for IT teams that need quick on-demand sessions plus unattended access for managed machines. It is worth checking when support speed and technicia...
Vtiger CRM by Vtiger
Vtiger CRM brings sales, marketing, and support work into a shared customer record. Shortlist it if your team needs CRM breadth, mobile access, and AI-assisted customer history wit...
Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
Aircall is worth a look for sales and support teams that still rely heavily on phone conversations but want those calls tied into the rest of their workflow. Check how its routing,...
Salesforce Essentials by Salesforce
Salesforce Essentials gives small teams a lighter entry point into Salesforce for customer service and CRM work. It is useful to compare when support channels, automation, reports,...
HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Software reviews
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FAQ
Deskero FAQs
Deskero is a helpdesk platform that consolidates customer support across email, live chat, social media, and knowledge base into a single interface for support teams.
Deskero includes a social monitor that tracks brand mentions across social networks and lets support teams participate in conversations directly from the platform.
Yes, Deskero has a built-in knowledge base for self-service, letting customers find answers without contacting support and reducing ticket volume.
Deskero is available as a cloud-based solution or on-premise for Windows and Linux. It also offers a desktop app for Mac and mobile apps for Android and iPhone.
Support options include email help desk, phone support, chat, a 24/7 live representative, a knowledgebase, and a FAQ forum.
Deskero is well suited for small to mid-sized businesses, with capabilities that scale across teams of various sizes while avoiding overwhelming complexity.
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