ManageEngine Desktop Central by ManageEngine
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ITSM Software
House-on-the-Hill ITSM reviews and summary
House-on-the-Hill ITSM (SupportDesk ITSM) is a scalable IT Service Management system available both in the cloud and on-premise. It is designed to streamline core support processes including Incident, Problem, Request, Change, and SLA Management. The feature-rich solution offers a full reporting suite, a configurable knowledge base, email integration, and drag-and-drop dashboards. Its inherent flexibility allows the system to evolve as business requirements change, ensuring long-term relevance. This software is suitable for organizations of various sizes that need a flexible and scalable ITSM system to formalize and improve their IT support processes. It is a good fit for businesses anticipating growth or change in their service management needs. Thi...
Best for
This software is suitable for organizations of various sizes that need a flexible and scalable ITSM system to formalize and improve their IT support processes. It is a good fit for businesses anticipating growth or change in their service management needs.
Starting price
$30.00 Per-Month
Category
ITSM Software
Vendor
House-on-the-Hill Software
Key takeaways
Our verdict
SupportDesk ITSM is a versatile and adaptable platform that covers essential ITSM functions effectively. Its dual deployment options and emphasis on configurability make it a practical choice for organizations seeking a system that can grow and change with them over time.
Quick facts
House-on-the-Hill ITSM at a glance
Overall rating
4.6/5
Reviews
5
Starting price
$30.00 Per-Month
Vendor
House-on-the-Hill Software
Founded
1993
Location
United Kingdom
Category
ITSM Software
Ratings
House-on-the-Hill ITSM ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
House-on-the-Hill ITSM pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses House-on-the-Hill ITSM?
This software is suitable for organizations of various sizes that need a flexible and scalable ITSM system to formalize and improve their IT support processes. It is a good fit for businesses anticipating growth or change in their service management needs.
Feature research
House-on-the-Hill ITSM features
These are common features buyers compare in ITSM Software. Product-specific availability should be confirmed with the vendor.
Asset Lifecycle Tracking
Track the deployment, maintenance, and retirement phases of physical and digital company assets.
Service Availability Management
Observe and examine availability concerns to inform the design and planning of service availability enhancements.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
IT Configuration Control
Catalog and maintain IT assets and their interdependencies across the service landscape.
Contract Repository Management
Securely manage, store, and retrieve customer contracts and licensing agreements.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
Incident Root Cause Analysis
Pinpoint and resolve the root cause of incidents to avert their recurrence.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Software Release Coordination
Oversee the planning, testing, and implementation stages of software and IT service updates.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
House-on-the-Hill ITSM pricing
Starting price
$30.00 Per-Month
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Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
House-on-the-Hill ITSM alternatives
Compare House-on-the-Hill ITSM with other ITSM Software tools that buyers often evaluate.
Kaseya VSA by Kaseya
Kaseya VSA is for IT teams needing one control plane for remote monitoring, patching, and endpoint operations across cloud, on-premise, and hybrid environments, with emphasis on ce...
GoToAssist by GoTo
GoToAssist is remote support software for IT teams that need to diagnose issues, move files, and manage support sessions without sending a technician to the user.
InvGate Service Desk by InvGate
ITIL-ready service desk platform with code-free configuration, drag-and-drop workflow builder, and multi-tenant deployment options. A strong contender if your IT team needs ITSM pr...
Hornbill by Hornbill
Hornbill Service Manager is an IT Service Management (ITSM) platform distinguished by its 100% codeless configuration environment and powerful process automation. It promises rapid...
FootPrints by BMC Software
FootPrints by BMC Software is an IT service management solution tailored for mid-size organizations, emphasizing ease of ownership, use, and extension. It enables the creation of p...
HaloITSM by Halo Service Solutions
HaloITSM is an all-inclusive, single-platform ITSM software designed to transform traditional service management. It modernizes workflows, provides valuable analytics, and empowers...
VMware IT Service Level Manager by VMware
VMware IT Service Level Manager is an ITSM tool that provides integrated operations management, including service catalog functionality. A key feature is its ability to conduct non...
Software reviews
House-on-the-Hill ITSM software reviews
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FAQ
House-on-the-Hill ITSM FAQs
House-on-the-Hill ITSM (SupportDesk ITSM) is a scalable IT Service Management system available both in the cloud and on-premise. It is designed to streamline core support processes including Incident, Problem, Request, Change, and SLA Management. The feature-rich solution offers a full reporting suite, a configurable knowledge base, email integration, and drag-and-drop dashboards. Its inherent flexibility allows the system to evolve as business requirements change, ensuring long-term relevance.
This software is suitable for organizations of various sizes that need a flexible and scalable ITSM system to formalize and improve their IT support processes. It is a good fit for businesses anticipating growth or change in their service management needs.
House-on-the-Hill ITSM pricing is listed from $30.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
House-on-the-Hill ITSM is listed in ITSM Software.
House-on-the-Hill ITSM is listed with House-on-the-Hill Software as the vendor.
Buyers often compare House-on-the-Hill ITSM with other ITSM Software tools such as ManageEngine Desktop Central, Kaseya VSA, GoToAssist, InvGate Service Desk. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for House-on-the-Hill ITSM.
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