Freshdesk by Freshworks
Freshdesk helps teams in customer service software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already def...
Customer Service Software
Social Intents reviews and summary
Social Intents is a live chat solution that integrates directly with team collaboration platforms, specifically Microsoft Teams and Slack. It allows customer support, sales, or success teams to engage in live chat conversations with website visitors without leaving their primary communication tool. The app bridges the gap between public website interactions and private team channels, enabling agents to respond to chats, see visitor details, and manage conversations from within the familiar interface of Teams or Slack. This tool is designed for companies and teams that already use Microsoft Teams or Slack as their central hub for internal communication and want to incorporate customer-facing live chat support directly into that workflow. It is perfect...
Best for
This tool is designed for companies and teams that already use Microsoft Teams or Slack as their central hub for internal communication and want to incorporate customer-facing live chat support directly into that workflow. It is perfect for support teams seeking to reduce app switching and streamline their response process.
Starting price
$39.00 Per-Month
Category
Customer Service Software
Vendor
Social Intents
Key takeaways
Our verdict
Our verdict is that Social Intents is a clever and efficient integration that brings live chat into the tools teams already use daily. By eliminating the need for a separate chat console, it can significantly improve agent responsiveness and workflow cohesion, making it an excellent choice for Teams or Slack-centric organizations.
Quick facts
Social Intents at a glance
Overall rating
5/5
Reviews
6
Starting price
$39.00 Per-Month
Vendor
Social Intents
Founded
2014
Location
United States
Category
Customer Service Software
Ratings
Social Intents ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Social Intents pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Social Intents?
This tool is designed for companies and teams that already use Microsoft Teams or Slack as their central hub for internal communication and want to incorporate customer-facing live chat support directly into that workflow. It is perfect for support teams seeking to reduce app switching and streamline their response process.
Feature research
Social Intents features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
Social Intents pricing
Starting price
$39.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Social Intents alternatives
Compare Social Intents with other Customer Service Software tools that buyers often evaluate.
FixMe.IT by Techinline
FixMe.IT is a remote support tool for IT teams that need quick on-demand sessions plus unattended access for managed machines. It is worth checking when support speed and technicia...
Vtiger CRM by Vtiger
Vtiger CRM brings sales, marketing, and support work into a shared customer record. Shortlist it if your team needs CRM breadth, mobile access, and AI-assisted customer history wit...
Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
Aircall is worth a look for sales and support teams that still rely heavily on phone conversations but want those calls tied into the rest of their workflow. Check how its routing,...
HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Deskero by Deskero
Deskero brings email, chat, and social media support into one helpdesk so your team does not have to jump between tools. Its social monitor lets you spot and join brand conversatio...
ServiceNow Customer Service Management by ServiceNow
ServiceNow Customer Service Management unifies support across phone, chat, email, and self-service channels with automation and ITSM integration. It is built for large organization...
Software reviews
Social Intents software reviews
No software reviews yet
No software reviews have been submitted for Social Intents yet.
Write the first review
FAQ
Social Intents FAQs
Social Intents is a live chat solution that integrates directly with team collaboration platforms, specifically Microsoft Teams and Slack. It allows customer support, sales, or success teams to engage in live chat conversations with website visitors without leaving their primary communication tool. The app bridges the gap between public website interactions and private team channels, enabling agents to respond to chats, see visitor details, and manage conversations from within the familiar interface of Teams or Slack.
This tool is designed for companies and teams that already use Microsoft Teams or Slack as their central hub for internal communication and want to incorporate customer-facing live chat support directly into that workflow. It is perfect for support teams seeking to reduce app switching and streamline their response process.
Social Intents pricing is listed from $39.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Social Intents is listed in Customer Service Software.
Social Intents is listed with Social Intents as the vendor.
Buyers often compare Social Intents with other Customer Service Software tools such as Freshdesk, FixMe.IT, Vtiger CRM, Smartsupp. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Social Intents.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.