Freshdesk by Freshworks
Freshdesk helps teams in customer service software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already def...
Customer Service Software
Creatio CRM reviews and summary
Creatio CRM is a comprehensive, no-code platform designed to automate and optimize the entire customer journey across marketing, sales, and service operations. It consists of integrated suites—Marketing Creatio, Sales Creatio, and Service Creatio—that allow users to design and implement complex automation workflows without writing a single line of code. The platform provides a high degree of customization and freedom, enabling businesses to tailor processes, manage leads, automate campaigns, and deliver omnichannel customer service from a unified environment. This suite is built for businesses of all sizes, particularly those in marketing, sales, and customer service departments that seek to automate workflows and enhance customer engagement without...
Best for
This suite is built for businesses of all sizes, particularly those in marketing, sales, and customer service departments that seek to automate workflows and enhance customer engagement without relying on developer resources. It's perfect for process owners and business analysts who need powerful automation tools with a visual, drag-and-drop interface.
Starting price
$25.00 Per-Month
Category
Customer Service Software
Vendor
Creatio
Key takeaways
Our verdict
Creatio CRM is a powerful and flexible no-code automation suite that effectively empowers teams to streamline the customer journey, offering robust functionality and significant customization potential for organizations focused on scaling their operations efficiently.
Quick facts
Creatio CRM at a glance
Overall rating
4.8/5
Reviews
86
Starting price
$25.00 Per-Month
Vendor
Creatio
Founded
2002
Location
United States
Category
Customer Service Software
Ratings
Creatio CRM ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Creatio CRM pros and cons
Potential strengths
- No-code platform that allows marketing, sales, and service teams to build complex automation workflows without developer resources
- Three integrated suites covering the full customer journey from lead management through omnichannel service
- Visual drag-and-drop interface for process design and customization
Points to verify
- Confirm that the no-code capabilities cover the specific automation workflows your teams need
- Verify that Creatio's integration options connect with your existing tech stack, including ERP and communication tools
- Check whether the platform can be deployed in your preferred environment (cloud, on-premise, or hybrid)
Buyer fit
Who uses Creatio CRM?
This suite is built for businesses of all sizes, particularly those in marketing, sales, and customer service departments that seek to automate workflows and enhance customer engagement without relying on developer resources. It's perfect for process owners and business analysts who need powerful automation tools with a visual, drag-and-drop interface.
Feature research
Creatio CRM features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
Creatio CRM pricing
Starting price
$25.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Creatio CRM alternatives
Compare Creatio CRM with other Customer Service Software tools that buyers often evaluate.
FixMe.IT by Techinline
FixMe.IT is a remote support tool for IT teams that need quick on-demand sessions plus unattended access for managed machines. It is worth checking when support speed and technicia...
Vtiger CRM by Vtiger
Vtiger CRM brings sales, marketing, and support work into a shared customer record. Shortlist it if your team needs CRM breadth, mobile access, and AI-assisted customer history wit...
Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
Aircall is worth a look for sales and support teams that still rely heavily on phone conversations but want those calls tied into the rest of their workflow. Check how its routing,...
HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Deskero by Deskero
Deskero brings email, chat, and social media support into one helpdesk so your team does not have to jump between tools. Its social monitor lets you spot and join brand conversatio...
ServiceNow Customer Service Management by ServiceNow
ServiceNow Customer Service Management unifies support across phone, chat, email, and self-service channels with automation and ITSM integration. It is built for large organization...
Software reviews
Creatio CRM software reviews
No software reviews yet
No software reviews have been submitted for Creatio CRM yet.
Write the first review
FAQ
Creatio CRM FAQs
Creatio CRM is a no-code platform that automates the customer journey across marketing, sales, and service operations.
Creatio consists of Marketing Creatio for campaign automation, Sales Creatio for sales process automation, and Service Creatio for customer service workflows.
No, Creatio is built on a no-code philosophy, allowing users to design and implement automation workflows through a visual drag-and-drop interface.
Creatio serves businesses of all sizes across various industries that need to automate customer-facing processes.
Creatio is available as a cloud-based SaaS solution and as an on-premise deployment on Windows or Linux servers.
Creatio offers email help desk, phone support, 24/7 live representatives, chat, knowledgebase, and training including in-person and live online options.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.