ManageEngine Desktop Central by ManageEngine
ManageEngine Desktop Central is for IT teams that need one console for endpoint patching, software deployment, OS imaging, mobile device management, and remote troubleshooting.
ITSM Software
Ivanti Service Manager reviews and summary
Ivanti Service Manager is a comprehensive service management solution available both as a cloud-based and on-premise offering. It helps organizations manage and automate key processes for their help desk, service desk, and broader IT service management (ITSM) functions. The platform is designed to streamline service delivery, improve efficiency, and enhance the overall management of IT services through workflow automation and centralized process control. This solution is suitable for IT departments across various industries that need a flexible, full-featured service management platform to automate support processes and manage service delivery, whether they prefer cloud or on-premise deployment. This profile currently shows 4.8/5 based on 4 reviews a...
Best for
This solution is suitable for IT departments across various industries that need a flexible, full-featured service management platform to automate support processes and manage service delivery, whether they prefer cloud or on-premise deployment.
Starting price
Pricing not listed
Category
ITSM Software
Vendor
Ivanti
Key takeaways
Our verdict
Ivanti Service Manager is a well-established player in the ITSM market, offering robust process automation and management capabilities. Its deployment flexibility is a key strength, catering to diverse organizational IT policies and preferences.
Quick facts
Ivanti Service Manager at a glance
Overall rating
4.8/5
Reviews
4
Starting price
Pricing not listed
Vendor
Ivanti
Founded
2002
Location
United States
Category
ITSM Software
Ratings
Ivanti Service Manager ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Ivanti Service Manager pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Ivanti Service Manager?
This solution is suitable for IT departments across various industries that need a flexible, full-featured service management platform to automate support processes and manage service delivery, whether they prefer cloud or on-premise deployment.
Feature research
Ivanti Service Manager features
These are common features buyers compare in ITSM Software. Product-specific availability should be confirmed with the vendor.
Asset Lifecycle Tracking
Track the deployment, maintenance, and retirement phases of physical and digital company assets.
Service Availability Management
Observe and examine availability concerns to inform the design and planning of service availability enhancements.
Transition Management
Supervise and record the systematic processing of organizational or technical transitions.
IT Configuration Control
Catalog and maintain IT assets and their interdependencies across the service landscape.
Contract Repository Management
Securely manage, store, and retrieve customer contracts and licensing agreements.
Service Incident Resolution
Systematically identify and address service interruptions to restore normal operations.
Incident Root Cause Analysis
Pinpoint and resolve the root cause of incidents to avert their recurrence.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Software Release Coordination
Oversee the planning, testing, and implementation stages of software and IT service updates.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
Ivanti Service Manager pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Ivanti Service Manager alternatives
Compare Ivanti Service Manager with other ITSM Software tools that buyers often evaluate.
Kaseya VSA by Kaseya
Kaseya VSA is for IT teams needing one control plane for remote monitoring, patching, and endpoint operations across cloud, on-premise, and hybrid environments, with emphasis on ce...
GoToAssist by GoTo
GoToAssist is remote support software for IT teams that need to diagnose issues, move files, and manage support sessions without sending a technician to the user.
InvGate Service Desk by InvGate
ITIL-ready service desk platform with code-free configuration, drag-and-drop workflow builder, and multi-tenant deployment options. A strong contender if your IT team needs ITSM pr...
Hornbill by Hornbill
Hornbill Service Manager is an IT Service Management (ITSM) platform distinguished by its 100% codeless configuration environment and powerful process automation. It promises rapid...
FootPrints by BMC Software
FootPrints by BMC Software is an IT service management solution tailored for mid-size organizations, emphasizing ease of ownership, use, and extension. It enables the creation of p...
HaloITSM by Halo Service Solutions
HaloITSM is an all-inclusive, single-platform ITSM software designed to transform traditional service management. It modernizes workflows, provides valuable analytics, and empowers...
VMware IT Service Level Manager by VMware
VMware IT Service Level Manager is an ITSM tool that provides integrated operations management, including service catalog functionality. A key feature is its ability to conduct non...
Software reviews
Ivanti Service Manager software reviews
No software reviews yet
No software reviews have been submitted for Ivanti Service Manager yet.
Write the first review
FAQ
Ivanti Service Manager FAQs
Ivanti Service Manager is a comprehensive service management solution available both as a cloud-based and on-premise offering. It helps organizations manage and automate key processes for their help desk, service desk, and broader IT service management (ITSM) functions. The platform is designed to streamline service delivery, improve efficiency, and enhance the overall management of IT services through workflow automation and centralized process control.
This solution is suitable for IT departments across various industries that need a flexible, full-featured service management platform to automate support processes and manage service delivery, whether they prefer cloud or on-premise deployment.
Pricing can change. Confirm current plans and terms with the vendor.
Ivanti Service Manager is listed in ITSM Software.
Ivanti Service Manager is listed with Ivanti as the vendor.
Buyers often compare Ivanti Service Manager with other ITSM Software tools such as ManageEngine Desktop Central, Kaseya VSA, GoToAssist, InvGate Service Desk. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Ivanti Service Manager.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.