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OpsGenie reviews and summary
Opsgenie, an Atlassian company, is a modern incident management platform built for the era of always-on digital services. It acts as the central nervous system for incident response, aggregating alerts from various monitoring and ITSM tools into a single pane of glass. Its core functions include intelligent, on-call scheduling and reliable alert routing via multiple channels (SMS, phone, push) to ensure the right responder is notified. It facilitates rapid collaboration and action during an incident. With deep integrations into over 200 tools, it helps bridge DevOps and IT silos, enabling features like correlating incidents with recent deployments and providing analytics... Opsgenie is built for DevOps teams, Site Reliability Engineers (SREs), and IT...
Best for
Opsgenie is built for DevOps teams, Site Reliability Engineers (SREs), and IT operations staff in organizations of any size that run critical, customer-facing services and need a robust, reliable process for managing outages and service disruptions.
Starting price
$9.00 Per-Month
Category
Calendar Software
Vendor
Atlassian
Key takeaways
Our verdict
Opsgenie is a mature, powerful, and highly reliable incident management solution. Its strength lies in seamless alert aggregation, flawless notification delivery, and excellent integration ecosystem. It is an industry-standard tool that is highly recommended for any team serious about improving their incident response posture.
Quick facts
OpsGenie at a glance
Overall rating
4.7/5
Reviews
125
Starting price
$9.00 Per-Month
Vendor
Atlassian
Founded
2013
Location
United States
Category
Calendar Software
Ratings
OpsGenie ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
OpsGenie pros and cons
Potential strengths
- Centralizes alerts from monitoring tools and ITSM systems into a single view, reducing noise and helping teams spot the signal during an outage.
- Intelligent on-call scheduling with reliable multi-channel notifications (SMS, phone, push) so the right person gets paged regardless of where they are.
- Integrates with a large ecosystem of tools, making it a practical choice for teams already embedded in DevOps and IT service management workflows.
Points to verify
- Assess whether OpsGenie's on-call scheduling and escalation policies fit your team structure, especially if you have complex rotation patterns across multiple time zones.
- Check the integration depth with your specific monitoring and ITSM stack—OpsGenie connects to many tools, but not every feature may be available in every integration.
- Review the analytics and post-incident reporting capabilities to see if they provide the metrics your team uses for incident review and process improvement.
Buyer fit
Who uses OpsGenie?
Opsgenie is built for DevOps teams, Site Reliability Engineers (SREs), and IT operations staff in organizations of any size that run critical, customer-facing services and need a robust, reliable process for managing outages and service disruptions.
Feature research
OpsGenie features
These are common features buyers compare in Calendar Software. Product-specific availability should be confirmed with the vendor.
Contact & Group Directory
A stored compilation of contacts and associated groups.
Calendar Synchronization
Integrate with various calendars to display shared availability and schedules.
Calendar & Alerts
Automated alerts and notifications designed to remind users of pending tasks or scheduled events.
Team Collaboration Suite
Features that enable team members to exchange files, message, and co-author projects in real-time.
Visual Data Categorization
Visual data representation using distinct colors or icons to categorize items.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
Event Logistics Management
Coordinate the timing and logistical details for corporate events, meetings, and social functions.
Meeting Room Reservation
Book available meeting spaces to prevent scheduling conflicts and inform participants of meeting locations.
Calendar & Resource Scheduling
Coordinate calendar availability and allocate time windows for specific personnel and equipment.
Action Item Tracking
An active registry of project tasks and their current stage of completion.
Third-Party Website Connectivity
Offers smooth integration capabilities with external third-party websites.
Pricing
OpsGenie pricing
Starting price
$9.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
OpsGenie alternatives
Compare OpsGenie with other Calendar Software tools that buyers often evaluate.
SimplyBook.me by SimplyBook.me
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WellnessLiving by WellnessLiving Systems
WellnessLiving gives fitness studios and wellness businesses tools for scheduling, client management, marketing, reporting, payments, payroll, and rewards. It suits buyers trying t...
ScheduFlow by Duoserve
ScheduFlow may suit service teams that want appointment scheduling and staff task assignment in one place, with both cloud access and an installable desktop option to check against...
TimeTap by Addy Systems
TimeTap is built for organizations with more complex scheduling than a simple booking link can handle. It is worth comparing if you manage appointments, course registration, staff...
Boulevard by Boulevard Labs
Boulevard is built around appointment-based beauty businesses, especially salons and spas that want scheduling tied to business management and point of sale. Test the booking flow,...
Software reviews
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FAQ
OpsGenie FAQs
OpsGenie is an incident management and response platform that helps DevOps and IT operations teams plan for service disruptions, route alerts to the right people, and coordinate responses during incidents.
OpsGenie is owned by Atlassian, the company behind Jira, Confluence, and other popular DevOps and IT service management tools.
OpsGenie integrates with over 200 monitoring and ITSM tools, enabling alerts to flow in from existing systems and allowing teams to correlate incidents with code deployments and other operational data.
OpsGenie uses multi-channel notifications including SMS, phone calls, push notifications, and email to ensure the right responder is reached reliably, even outside of working hours.
Yes, OpsGenie is a cloud SaaS platform with mobile apps available for Android and iPhone.
Support options include email help desk, phone, chat, a knowledgebase, and 24/7 live representative support. Training is available through live online sessions, webinars, documentation, and videos.
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