Review of OpsGenie
The launch day alert landed in one place, and OpsGenie made it clear who was on call without pulling our small team into a scramble. That view is useful while I am coordinating updates.
The initial setup takes more focus than I expected. In my first setup pass, I paused to verify which alerts should reach which responders. That extra checking slows team adoption.
Once the schedule and routing are in place, the handoff feels more orderly, and the incident analytics give us a useful way to review how response is going.