Freshdesk by Freshworks
Freshdesk helps teams in customer service software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already def...
Customer Service Software
ngDesk reviews and summary
ngDesk is a modern, comprehensive help desk software solution offered as a free and fully-featured platform. It encompasses core ticketing system functionalities, knowledge base management, and customer support tools designed to facilitate efficient issue tracking and resolution. As a 'next generation' tool, it emphasizes a user-friendly interface and aims to provide a complete suite of support features without the cost barrier, making robust help desk capabilities accessible to a wide audience. ngDesk is ideally suited for startups, small businesses, non-profits, and any organization with limited budgets that requires a full-featured help desk system. It is also a good starting point for teams new to formal ticketing systems who want to implement st...
Best for
ngDesk is ideally suited for startups, small businesses, non-profits, and any organization with limited budgets that requires a full-featured help desk system. It is also a good starting point for teams new to formal ticketing systems who want to implement structured support processes without a financial commitment.
Starting price
Pricing not listed
Category
Customer Service Software
Vendor
ngDesk
Key takeaways
Our verdict
Our verdict is that ngDesk offers remarkable value as a free, complete help desk solution. For organizations needing core ticketing and support management features without investment, it presents a compelling entry point. However, teams should evaluate if the free model meets all their long-term scalability and support needs.
Quick facts
ngDesk at a glance
Overall rating
4.5/5
Reviews
12
Starting price
Pricing not listed
Vendor
ngDesk
Founded
2017
Location
United States
Category
Customer Service Software
Ratings
ngDesk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ngDesk pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses ngDesk?
ngDesk is ideally suited for startups, small businesses, non-profits, and any organization with limited budgets that requires a full-featured help desk system. It is also a good starting point for teams new to formal ticketing systems who want to implement structured support processes without a financial commitment.
Feature research
ngDesk features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
ngDesk pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
ngDesk alternatives
Compare ngDesk with other Customer Service Software tools that buyers often evaluate.
FixMe.IT by Techinline
FixMe.IT is a remote support tool for IT teams that need quick on-demand sessions plus unattended access for managed machines. It is worth checking when support speed and technicia...
Vtiger CRM by Vtiger
Vtiger CRM brings sales, marketing, and support work into a shared customer record. Shortlist it if your team needs CRM breadth, mobile access, and AI-assisted customer history wit...
Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
Aircall is worth a look for sales and support teams that still rely heavily on phone conversations but want those calls tied into the rest of their workflow. Check how its routing,...
HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Deskero by Deskero
Deskero brings email, chat, and social media support into one helpdesk so your team does not have to jump between tools. Its social monitor lets you spot and join brand conversatio...
ServiceNow Customer Service Management by ServiceNow
ServiceNow Customer Service Management unifies support across phone, chat, email, and self-service channels with automation and ITSM integration. It is built for large organization...
Software reviews
ngDesk software reviews
No software reviews yet
No software reviews have been submitted for ngDesk yet.
Write the first review
FAQ
ngDesk FAQs
ngDesk is a modern, comprehensive help desk software solution offered as a free and fully-featured platform. It encompasses core ticketing system functionalities, knowledge base management, and customer support tools designed to facilitate efficient issue tracking and resolution. As a 'next generation' tool, it emphasizes a user-friendly interface and aims to provide a complete suite of support features without the cost barrier, making robust help desk capabilities accessible to a wide audience.
ngDesk is ideally suited for startups, small businesses, non-profits, and any organization with limited budgets that requires a full-featured help desk system. It is also a good starting point for teams new to formal ticketing systems who want to implement structured support processes without a financial commitment.
Pricing can change. Confirm current plans and terms with the vendor.
ngDesk is listed in Customer Service Software.
ngDesk is listed with ngDesk as the vendor.
Buyers often compare ngDesk with other Customer Service Software tools such as Freshdesk, FixMe.IT, Vtiger CRM, Smartsupp. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for ngDesk.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.