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Customer Service Software
Inforobo reviews and summary
Inforobo is an all-in-one automated information assistant and customer engagement platform. It combines several functionalities into a single system, including marketing automation (like chatbots and lead nurturing), customer service tools (ticketing, knowledge base), and live chat capabilities. Acting as a virtual assistant, it can automate responses to frequent inquiries, qualify leads, book appointments, and hand off complex issues to human agents, aiming to provide a seamless front-line interaction layer for businesses across marketing, sales, and support. Inforobo is designed for small to medium-sized businesses, marketers, and support teams looking for a consolidated tool to handle automated customer interactions across multiple fronts. It is i...
Best for
Inforobo is designed for small to medium-sized businesses, marketers, and support teams looking for a consolidated tool to handle automated customer interactions across multiple fronts. It is ideal for companies that want a single platform to manage their chatbot, live chat, and basic support ticket management without integrating multiple point solutions.
Category
Customer Service Software
Vendor
Brainasoft
Key takeaways
Our verdict
Our verdict is that Inforobo offers a broad, integrated approach to automated customer engagement. By combining marketing, service, and chat, it provides a versatile Swiss Army knife for businesses wanting to automate initial customer touchpoints. Its value lies in consolidation and ease of management for teams with diverse but interconnected interaction needs.
Quick facts
Inforobo at a glance
Ratings
Inforobo ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Inforobo pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Inforobo?
Inforobo is designed for small to medium-sized businesses, marketers, and support teams looking for a consolidated tool to handle automated customer interactions across multiple fronts. It is ideal for companies that want a single platform to manage their chatbot, live chat, and basic support ticket management without integrating multiple point solutions.
Feature research
Inforobo features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Compare
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Software reviews
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FAQ
Inforobo FAQs
Inforobo is an all-in-one automated information assistant and customer engagement platform. It combines several functionalities into a single system, including marketing automation (like chatbots and lead nurturing), customer service tools (ticketing, knowledge base), and live chat capabilities. Acting as a virtual assistant, it can automate responses to frequent inquiries, qualify leads, book appointments, and hand off complex issues to human agents, aiming to provide a seamless front-line interaction layer for businesses across marketing, sales, and support.
Inforobo is designed for small to medium-sized businesses, marketers, and support teams looking for a consolidated tool to handle automated customer interactions across multiple fronts. It is ideal for companies that want a single platform to manage their chatbot, live chat, and basic support ticket management without integrating multiple point solutions.
Inforobo is listed in Customer Service Software.
Inforobo is listed with Brainasoft as the vendor.
Buyers often compare Inforobo with other Customer Service Software tools such as Freshdesk, FixMe.IT, Vtiger CRM, Smartsupp. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Inforobo.
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