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Customer Service Software
Gorgias reviews and summary
Gorgias is a specialized customer service application built primarily for e-commerce, offering deep, native integration with Shopify, as well as Magento and BigCommerce. It centralizes customer interactions from email, live chat, phone, Facebook, and Instagram into a single, unified workspace. Beyond multichannel support, Gorgias uniquely allows agents to perform key e-commerce actions directly within the ticket interface, such as editing orders, issuing refunds, managing subscriptions, and applying loyalty points. Enhanced with automation, macros, and response templates, it is engineered to dramatically improve support response times and operational efficiency for online... E-commerce businesses, particularly those on Shopify, Magento, or BigCommerc...
Best for
E-commerce businesses, particularly those on Shopify, Magento, or BigCommerce, that need a unified support desk tightly integrated with their store's backend to manage high volumes of customer queries and perform order-related actions seamlessly.
Starting price
$60.00 Per-Month
Category
Customer Service Software
Vendor
Gorgias
Key takeaways
Our verdict
Gorgias is a best-in-class, commerce-centric helpdesk that brilliantly bridges customer support and store operations. Its deep platform integrations and in-ticket action capabilities make it an indispensable tool for e-commerce teams aiming to boost productivity and customer satisfaction.
Quick facts
Gorgias at a glance
Overall rating
4.7/5
Reviews
84
Starting price
$60.00 Per-Month
Vendor
Gorgias
Founded
2015
Location
United States
Category
Customer Service Software
Ratings
Gorgias ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Gorgias pros and cons
Potential strengths
- Deep Shopify integration means agents can process refunds, edit orders, and manage subscriptions without switching between screens.
- Centralizes email, chat, phone, Facebook, and Instagram into a single inbox so nothing falls through the cracks.
- Automation tools and macros help teams handle high ticket volumes without scaling headcount linearly.
- Built specifically for e-commerce rather than trying to be a generic helpdesk that happens to support online stores.
Points to verify
- Confirm the depth of integration with your specific e-commerce platform if you use something other than Shopify, Magento, or BigCommerce.
- Test the automation and macro setup to see if it matches your team's typical response workflows.
- Ask about reporting and metrics to ensure you can measure response times, resolution rates, and customer satisfaction.
- Review how social media channels like Facebook and Instagram are handled to make sure the integration covers your active channels.
Buyer fit
Who uses Gorgias?
E-commerce businesses, particularly those on Shopify, Magento, or BigCommerce, that need a unified support desk tightly integrated with their store's backend to manage high volumes of customer queries and perform order-related actions seamlessly.
Feature research
Gorgias features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Pricing
Gorgias pricing
Starting price
$60.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Gorgias alternatives
Compare Gorgias with other Customer Service Software tools that buyers often evaluate.
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Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
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HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Deskero by Deskero
Deskero brings email, chat, and social media support into one helpdesk so your team does not have to jump between tools. Its social monitor lets you spot and join brand conversatio...
ServiceNow Customer Service Management by ServiceNow
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FAQ
Gorgias FAQs
Gorgias offers deep native integration with Shopify, Magento, and BigCommerce, with Shopify being its primary focus.
Gorgias centralizes email, live chat, phone, Facebook, and Instagram into a single unified workspace.
Yes, agents can edit orders, issue refunds, manage subscriptions, and apply loyalty points directly within the ticket interface without switching to a separate system.
Yes, Gorgias serves businesses of various sizes, from small stores to large operations, and its automation tools scale with volume.
Yes, Gorgias includes macros, response templates, and automation rules to help teams respond faster and handle higher ticket volumes.
Gorgias is a cloud-based platform accessible via web browser and offers mobile apps for Android and iPhone.
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