CloudAgent Overview
What is CloudAgent?
CloudAgent by Ozonetel Communications is a comprehensive omnichannel contact center suite used globally by over 1500 businesses. It manages all customer interactions—inbound calls, outbound campaigns, email, chat, and social media—from a single cloud platform. The suite boasts enterprise-level features like intelligent IVR, speech recognition, skills-based routing, predictive dialers, live monitoring, and AI-powered bots, all aimed at reducing handle times and exceeding service level agreements (SLAs). It promises a 40% lower total cost of ownership (TCO) and can go live in hours, even integrating with a company's existing telecom provider if necessary.
Who it's for:
CloudAgent is built for contact centers and customer service departments of all sizes, from growing startups to large enterprises. It is ideal for customer support managers, sales team leaders, and IT heads looking for a scalable, feature-rich solution to manage high-volume customer communications efficiently and cost-effectively.
Our verdict:
Our verdict is that CloudAgent is a robust and cost-effective omnichannel contact center platform. Its rapid deployment, rich feature set, and proven global scale make it a compelling option for businesses seeking to elevate their customer service operations without a massive upfront investment.
CloudAgent Details
CloudAgent Platforms supported
Cloud, SaaS, Web-Based
Desktop Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
CloudAgent Support options
24/7 Live Rep
Phone Support
CloudAgent Training options
Documentation
Live Online
In-Person
Videos
Webinars
CloudAgent Related Categories
CloudAgent Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
CloudAgent Pricing
Tiered pricing system
CloudAgent Features
Most valued CloudAgent features by users
Access Controls/Permissions
Call Recording
Call Routing
Contact Management
IVR / Voice Recognition
Online Voice Transmission
SIP Trunking
Unified Communications
Voicemail Transcription
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