XM Connect Overview
What is XM Connect?
XM Connect is an enterprise-class Unified Communications platform offering a full suite of telephony and collaboration applications. These include voicemail/unified messaging, mobility features, automated attendant, interactive voice response (IVR), call center capabilities, fax, and notification services. A key strength is its focus on interoperability, allowing it to integrate seamlessly with existing multi-vendor PBX and email environments, thereby protecting prior investments while extending modern UC features.
Who it's for:
This platform is designed for large enterprises and organizations with complex, multi-vendor communication infrastructures that need a scalable, feature-rich UC solution capable of integrating with legacy systems.
Our verdict:
XM Connect is a powerful, enterprise-grade UC platform whose strong suit is interoperability, making it an ideal choice for large organizations navigating complex, hybrid communication environments.
XM Connect Details
XM Connect Platforms supported
Cloud, SaaS, Web-Based
Desktop Windows
Mobile Android
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Mobile iPad
On-Premise Linux
On-Premise Windows
XM Connect Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
XM Connect Training options
Documentation
Videos
Webinars
In-Person
Live Online
XM Connect Related Categories
XM Connect Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
XM Connect Features
Most valued XM Connect features by users
Call Recording
Call Routing
Chat/Messaging
Contact Management
File Sharing
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Reporting & Statistics
SMS Messaging
Third Party Integrations
Two-Way Audio & Video
Video Conferencing
Voice Mail
Top XM Connect Alternatives & Competitors
Talkroute is a straightforward business phone system service designed with simplicity and quick setup in mind for small and growing businesses. The core offering allows a business to obtain a professional local or toll-f... Read More
CallTrackingMetrics is a comprehensive UCaaS (Unified Communications as a Service) platform enhanced with omnichannel conversation intelligence capabilities. It goes beyond traditional call center technology by integrati... Read More
PanTerra Networks offers a robust, unified communications and contact center platform designed to deliver tangible business outcomes. The platform promises benefits such as equipment cost savings, higher conversion rates... Read More
Vonix is an all-in-one cloud communications platform from Vonix Networks, tailored for small and medium-sized businesses (SMBs). It combines business phone service (VoIP), team messaging, and SMS texting into a single, u... Read More
Acefone is a leading provider of cloud telephony services, including VoIP phone systems, toll-free numbers, and contact center solutions. Its products are designed to simplify and automate business communications, offeri... Read More
3CX is a software-based, unified communications system that functions as a complete call center and business phone solution. It supports voice calls and live chat, consolidating these channels into a single management in... Read More
Bitrix24 is a multifaceted platform that combines two core functions: a collaborative social intranet/portal and a comprehensive suite of over 35 business tools (CRM, project management, document management, communicatio... Read More
BroadVoice Cloud PBX is a comprehensive business cloud communication platform that integrates voice, SMS, video conferencing, and team chat into a single service. It is designed to provide a high-quality and reliable alt... Read More
Kixie PowerCall is a sales engagement platform built specifically to turbocharge sales team performance through ultra-reliable, automated calling and texting. It integrates directly into a salesperson's workflow, often w... Read More
IR Collaborate is a specialized performance management and troubleshooting platform for Unified Communications & Collaboration (UCC) and Contact Center ecosystems. It provides end-to-end monitoring of major platforms lik... Read More