3CX Overview
What is 3CX?
3CX is a software-based, open-standards IP PBX that delivers complete Unified Communications (UC) out of the box at a remarkably low cost. It consolidates voice, video conferencing, live chat, mobile apps, and advanced contact center features into a single, easy-to-manage system. Employees can work seamlessly from anywhere using desktop or mobile softphones. 3CX offers exceptional deployment flexibility, allowing installation on-premises, in a private cloud (like AWS or Azure), or opting for 3CX's own hosted service. This combination of rich features, affordability, and deployment choice makes it a highly attractive UC solution.
Who it's for:
3CX is an excellent fit for businesses of all sizes and industries looking to replace a traditional phone system with a modern, feature-rich UC platform without a large upfront investment. It is particularly popular with small to mid-sized businesses, managed service providers (MSPs), and organizations that value deployment flexibility and low total cost of ownership.
Our verdict:
3CX delivers outstanding value by packing enterprise-grade UC features into an affordable and flexible package. Its ease of management and multiple deployment options lower the barrier to advanced communications. For cost-conscious businesses seeking a full-featured alternative to expensive proprietary systems, 3CX is a compelling and highly recommended choice.
3CX Details
3CX Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
3CX Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
3CX Training options
Documentation
In-Person
Live Online
Videos
Webinars
3CX Related Categories
3CX Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
3CX Pricing
Tiered pricing system
3CX Features
Most valued 3CX features by users
Archiving & Retention
Call Recording
Call Tagging
Event Triggered Actions
File Transfer
On-Demand Recording
Recording
Scheduled Recording
Agent Interface
Auto-Dialer
Automated Routing
Chatbot
Collaboration Tools
Computer Telephony Integration
IVR / Voice Recognition
Quality Management
Queue Management
Reporting/Analytics
Workforce Management
Access Controls/Permissions
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