Voiptime Cloud Overview
What is Voiptime Cloud?
Voiptime Cloud offers a robust, multichannel contact center solution hosted in the cloud, designed to enhance customer support and supercharge telesales operations. It boasts a suite of advanced features including intelligent call routing (ACD), multi-level IVR systems, progressive and predictive dialers with configurable rules, a flexible call script builder, and comprehensive live monitoring and reporting tools. The platform emphasizes rapid deployment, promising a fully configured environment in under 48 hours, and provides access to reliable, affordable VoIP lines across numerous countries.
Who it's for:
This solution is targeted at telesales teams and customer support centers looking for a powerful, cloud-based system to manage high volumes of interactions. It is ideal for businesses seeking to improve contact rates, implement sophisticated call routing, and gain detailed operational insights through analytics.
Our verdict:
Voiptime Cloud is a highly capable and rapidly deployable contact center platform that provides an impressive array of telephony and management features, making it a compelling option for organizations focused on scaling their outbound sales or improving omnichannel customer service.
Voiptime Cloud Details
Voiptime Cloud Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Voiptime Cloud Support options
24/7 Live Rep
Chat
Email Help Desk
Knowledgebase
Phone Support
Voiptime Cloud Training options
Documentation
In-Person
Live Online
Videos
Webinars
Voiptime Cloud Related Categories
Voiptime Cloud Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Voiptime Cloud Pricing
Tiered pricing system
Voiptime Cloud Features
Most valued Voiptime Cloud features by users
Agent Interface
Auto-Dialer
Automated Routing
Chatbot
Collaboration Tools
Computer Telephony Integration
IVR / Voice Recognition
Quality Management
Queue Management
Reporting/Analytics
Workforce Management
Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Call Logging
Commenting/Notes
Customizable Reports
Document Management
Email Templates
Interaction Tracking
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