XCALLY Overview
What is XCALLY?
XCALLY by Xenialab is a versatile omnichannel contact center solution built on the robust Asterisk platform. It supports Inbound, Outbound, and Blended operations, engaging customers through its unique 'Motion' technology for real-time, multichannel interaction management. The platform unifies voice, web chat, email, SMS, and fax channels into a single interface, aiming to provide an optimal Customer Journey Experience. It is equipped with powerful tools for contact management, a predictive dialer for outbound campaigns, and the Cally Square IVR designer for creating custom interactive voice responses. XCALLY is designed to be a comprehensive, powerful, and effective hub for all customer communications.
Who it's for:
XCALLY is targeted at contact centers and customer service departments of all sizes that require a full-featured, omnichannel platform. It is suitable for IT managers, contact center directors, and businesses seeking an Asterisk-based solution with advanced multichannel capabilities and real-time analytics.
Our verdict:
Our verdict is that XCALLY is a feature-rich and flexible omnichannel contact center platform. Its foundation on Asterisk and support for multiple communication channels make it a strong contender for organizations needing a scalable and integrated solution to manage complex customer interactions across various touchpoints.
XCALLY Details
XCALLY Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile iPad
Mobile iPhone
XCALLY Support options
24/7 Live Rep
Email Help Desk
Knowledgebase
Phone Support
XCALLY Training options
Documentation
Live Online
Videos
Webinars
In-Person
XCALLY Related Categories
XCALLY Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
XCALLY Features
Most valued XCALLY features by users
Automatic Call Distribution
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
IVR / Voice Recognition
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Reporting/Analytics
Auto-Dialer
Call Center Management
Contact Management
Telemarketing Management
VoIP
Top XCALLY Alternatives & Competitors
Ricochet360 is an integrated business platform combining a cloud phone system, progressive dialer, CRM, lead management, and marketing automation. This all-in-one approach aims to eliminate the need for multiple disparat... Read More
Alvaria CX Suite is a comprehensive customer experience platform designed to expand both inbound and outbound contact center capabilities. It enables seamless omnichannel interactions across voice, digital, and social ch... Read More
Bright Pattern is a leading provider of omnichannel cloud contact center software that is powerfully enhanced by artificial intelligence. The platform unifies all customer interaction channels?voice, email, chat, socia... Read More
JustCall is a sales-focused communication platform whose Outbound Call Center solution is engineered to help sales teams maximize their selling time. It automates the tedious, manual aspects of outbound dialing and integ... Read More
Genesys Cloud CX is a modern, all-in-one customer experience platform built on a public cloud infrastructure. It seamlessly integrates communications channels including voice, email, chat, SMS, and social media into a un... Read More
Five9 is a leading intelligent cloud contact center platform that leverages Practical AI to enhance customer and agent experiences. It offers a comprehensive suite of inbound and outbound capabilities, including Automati... Read More
Convoso is an omnichannel contact center software engineered to maximize contact rates and boost lead conversion. It combines predictive dialing, CRM integrations, and robust analytics to ensure agents spend more time ta... Read More
NICE CXone, offered by NICE inContact, is a market-leading, cloud-based contact center software suite. It provides a comprehensive array of functionalities including omnichannel routing, interactive voice response (IVR),... Read More
CallTools is a robust, all-in-one dialer and contact center platform built for high-performance outbound sales teams. It combines three powerful dialing modes?Predictive (dials multiple lines to find available contacts... Read More
LiveVox is a next-generation, cloud-based contact center platform that represents a significant evolution in customer engagement technology. It masterfully integrates omnichannel communications (voice, SMS, email, chat),... Read More