Upscope Overview
What is Upscope?
Upscope specializes in interactive cobrowsing, offering a one-click, no-download screen sharing solution designed to revolutionize user onboarding and customer support. The process is simple: with a single click, a support agent can see exactly what a user sees on their screen without requiring the user to install any software. The agent can then use their own mouse pointer to click, scroll, and guide the user directly on the user's screen in real-time. This functionality integrates seamlessly into existing support channels, including live chat systems and phone support, with connectors for platforms like Intercom and Zendesk.
Who it's for:
This tool is perfect for customer success teams, support agents, SaaS companies, e-commerce businesses, and any organization that needs to provide highly interactive, visual guidance to users during onboarding, troubleshooting, or sales demonstrations directly from their chat or phone interface.
Our verdict:
Our verdict is that Upscope's cobrowsing technology offers a remarkably smooth and intuitive support experience. Its no-download requirement and deep integration with chat systems remove significant friction, making it an excellent choice for companies aiming to provide efficient, hands-on visual support that delights customers.
Upscope Details
Upscope Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Upscope Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Upscope Training options
Documentation
Live Online
Videos
In-Person
Webinars
Upscope Related Categories
Upscope Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Upscope Pricing
Tiered pricing system
Upscope Features
Most valued Upscope features by users
Diagnostic Tools
File Sharing
Real-Time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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