Top Remote Support Software

Remote Support software empowers technical teams to offer off-site assistance through integrated screen sharing, instant messaging, virtual meetings, and remote training capabilities. Use our rankings below to compare Remote Support Software options and features, and find the best one for you and your business.

Remote Support Software Features

System Diagnostic Utilities

Provides access to client system information, including hardware and software configurations, for diagnostic purposes.

Digital File Distribution

Distribute various digital files and media assets securely among team members.

Instant Messaging

Facilitate immediate, live text-based communication between users or customers.

Digital Screen Sharing

Electronically broadcast your screen's display to other users.

Support Session Recording

Capture and store active support and chat sessions for quality assurance and training purposes.

Support Session Handoff

Seamlessly hand off a support session to a different team member.

Surveys & Insights

Collect insights and satisfaction data to drive continuous improvement and organizational success.

1

Slack

By Slack

4.8★★★★★(48,647 Ratings)

Slack is a leading channel-based messaging platform that brings team communication together in one place. It organizes conversations into dedicated channels for projects, topics, or teams, alongside direct messages. It offers real-time messaging, powerful archiving, and search capabilities, making information easily retrievable.... Read More

2

TeamViewer

By TeamViewer

4.7★★★★★(21,185 Ratings)

TeamViewer is a globally recognized leader in remote desktop and support software, enabling connections between any PCs, servers, and devices across different platforms within seconds. With availability in over 30 languages and an immense network of over 2 billion IDs, it powers one of the world's largest remote connection infra... Read More

3

Freshdesk

By Freshworks

4.6★★★★★(5,515 Ratings)

Freshdesk is a leading cloud-based helpdesk system that provides a unified platform for managing customer service interactions across email, phone, web chat, and social media. It enables support teams to effortlessly resolve customer issues by centralizing conversations from all channels into a single, streamlined interface. The... Read More

4

ConnectWise Control

By ConnectWise

4.8★★★★★(4,050 Ratings)

ConnectWise Control is a robust remote desktop and meeting solution developed by ConnectWise, designed to facilitate seamless remote collaboration and support. It enables users to conduct interactive online meetings, deliver live training sessions, provide real-time project updates, and engage directly with customers through sec... Read More

5

Remote Support

By BeyondTrust

4.7★★★★★(4,094 Ratings)

BeyondTrust Remote Support is a secure, powerful platform for providing instant technical support to users on any device or operating system, whether inside or outside the corporate network. It enables support technicians to remotely view, control, and troubleshoot end-user systems—including Windows, Mac, Linux, Android, and i... Read More

6

Wrike

By Wrike

4.3★★★★(3,926 Ratings)

Wrike is a comprehensive and highly trusted work management and remote support platform used by over 20,000 companies. It functions as a centralized command center for teams to plan, track, and collaborate on work. The platform offers a versatile suite of tools including custom request forms, Kanban boards, Gantt charts, time tr... Read More

7

Join.Me

By GoTo

4.4★★★★(3,195 Ratings)

join.me is a streamlined online meeting and collaboration platform focused on speed and simplicity. It enables anyone to start or join a meeting instantly to share ideas through a variety of interactive tools. Key features include screen sharing for presentations or demonstrations, integrated audio and video conferencing, a coll... Read More

8

AnyDesk

By AnyDesk Software

4.7★★★★★(1,897 Ratings)

AnyDesk is a high-performance remote desktop application founded in Germany, known for its exceptionally low latency and responsiveness. At its core is the proprietary DeskRT codec, which compresses and transmits screen data efficiently, enabling smooth, real-time collaboration even on low-bandwidth internet connections. The sof... Read More

9

Zoho Assist

By Zoho

4.7★★★★★(1,293 Ratings)

Zoho Assist is a comprehensive, cloud-based remote access and support solution from the renowned Zoho ecosystem. It functions as a one-stop platform for remote desktop control, screen sharing, and unattended access to computers and mobile devices from any location. The service emphasizes security, reliability, and affordability,... Read More

10

Freshservice

By Freshworks

4.6★★★★★(980 Ratings)

Freshservice is a modern, cloud-based IT service management and helpdesk solution from Freshworks. It combines a refreshingly intuitive user interface with robust core capabilities such as powerful ticketing, IT asset management with auto-discovery, configuration management, and impact analysis. The platform includes modules for... Read More