dualmon Overview
What is dualmon?
dualmon is a remote access and support platform that emphasizes simplicity and aggressive pricing. It offers two main service models: unlimited on-demand remote assistance for a flat annual fee and affordable unattended access plans for managed computers. A significant advantage is that end-users receiving support do not need to install any software, simplifying the connection process. The platform includes a generous allocation of seats for support technicians, unlimited support sessions, and features like custom co-branding, session recording, file transfer, remote printing, diagnostics, and usage analytics.
Who it's for:
dualmon is targeted at IT support companies, managed service providers, and internal IT departments that service a moderate number of computers and seek a straightforward, cost-predictable solution. Its model is particularly appealing for businesses with consistent support volume.
Our verdict:
dualmon positions itself as a price leader without sacrificing essential features, offering tremendous value with its simple pricing tiers and zero-installation for clients. It is a highly attractive option for support teams looking to minimize per-computer costs while maintaining a professional and capable remote support toolkit.
dualmon Details
dualmon Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Linux
On-Premise Linux
On-Premise Windows
dualmon Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
dualmon Training options
Documentation
In-Person
Live Online
Videos
Webinars
dualmon Related Categories
dualmon Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
dualmon Pricing
Tiered pricing system
dualmon Features
Most valued dualmon features by users
Diagnostic Tools
File Sharing
Real-Time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Access Controls/Permissions
Collaboration Tools
Diagnostics Tools
File Transfer
Mobile Access
Multiple Monitor Access
Remote Access/Control
Remote Printing
Reporting/Analytics
Screen Recording
Troubleshooting
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