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SAP Customer Experience reviews and summary
SAP Customer Experience is a suite of solutions designed to help businesses maximize customer relationships by leveraging deep insights and streamlining processes. It integrates capabilities across marketing, commerce, sales, and service to provide a cohesive view of the customer. The platform focuses on improving front-line efficiency, automating critical business processes across all touchpoints, and enabling rapid adaptation to changing customer and market demands. By connecting data and operations, it aims to create personalized, consistent experiences that foster loyalty and drive revenue growth. Large enterprises, especially those already invested in the SAP ecosystem, that need an integrated, end-to-end customer experience suite capable of han...
Best for
Large enterprises, especially those already invested in the SAP ecosystem, that need an integrated, end-to-end customer experience suite capable of handling complex, global customer journeys and data-intensive processes.
Starting price
$58.00 Per-Month
Category
CRM Software
Vendor
SAP
Key takeaways
Our verdict
SAP Customer Experience is a formidable enterprise-grade suite best suited for large organizations seeking deep integration within the SAP landscape. It offers comprehensive tools for managing the entire customer lifecycle, though it may present significant complexity for smaller businesses.
Quick facts
SAP Customer Experience at a glance
Overall rating
4.2/5
Reviews
206
Starting price
$58.00 Per-Month
Vendor
SAP
Founded
1999
Location
United States
Category
CRM Software
Ratings
SAP Customer Experience ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
SAP Customer Experience pros and cons
Potential strengths
- Broad customer experience coverage across marketing, commerce, sales, and service.
- A natural shortlist option for larger organizations already invested in SAP systems and data models.
- Supports several deployment and access modes, including web, Windows and Linux on-premise options, and mobile apps.
- The available subratings give buyers extra signals to compare ease of use, support, functionality, value, and recommendation sentiment.
Points to verify
- Confirm which SAP Customer Experience products are included, since buyers may need different sales, service, marketing, or commerce modules.
- Map implementation effort against your current SAP footprint, data quality, and integration backlog.
- Ask teams to test everyday workflows, because enterprise depth can add training and administration work.
- Check the support and training package you would receive beyond documentation and chat.
Buyer fit
Who uses SAP Customer Experience?
Large enterprises, especially those already invested in the SAP ecosystem, that need an integrated, end-to-end customer experience suite capable of handling complex, global customer journeys and data-intensive processes.
Feature research
SAP Customer Experience features
These are common features buyers compare in CRM Software. Product-specific availability should be confirmed with the vendor.
Calendar/Reminder System
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Document Storage
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Email Marketing
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Internal Chat Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Lead Generation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Lead Qualification
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Marketing Automation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Mobile Access
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Quotes/Estimates
Connects money-related work with the rest of the crm process so charges, approvals, and records are easier to review.
Segmentation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Pricing
SAP Customer Experience pricing
Starting price
$58.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
SAP Customer Experience alternatives
Compare SAP Customer Experience with other CRM Software tools that buyers often evaluate.
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Software reviews
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FAQ
SAP Customer Experience FAQs
SAP Customer Experience is used to manage customer relationships across sales, service, marketing, and commerce. It is aimed at connecting customer data and operational workflows across those areas.
It appears best suited for larger organizations, especially teams already using SAP, that need a CRM and customer experience suite for complex customer journeys.
Smaller businesses should evaluate it carefully. The profile points to enterprise-grade breadth, which can be useful, but that same breadth may add complexity for teams that need a simpler CRM.
The profile lists cloud, SaaS, and web-based access, plus desktop Mac and Windows, on-premise Windows and Linux, and mobile access for Android, iPhone, and iPad.
Buyers should verify the required modules, integration work, data migration plan, administrator effort, and the day-to-day experience for sales, service, and marketing users.
The profile lists chat support and documentation training. Buyers should confirm whether their contract includes additional onboarding, live training, or implementation help.
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