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Telephony Software
Ooma Office reviews and summary
Ooma Office is an award-winning, affordable VoIP solution designed for businesses of all sizes. It offers a low-cost service with no contracts, providing significant flexibility. The system enables users to work from anywhere through desktop and mobile apps and supports collaboration via video meetings. Management is simplified through an intuitive cloud admin portal, and migrating to Ooma is straightforward—businesses can keep their existing numbers or get a new one for free, with setup taking only a few minutes. This solution is ideal for small to medium-sized businesses, remote teams, and startups that need a cost-effective, flexible, and easy-to-manage phone system. It is perfect for budget-conscious companies that still require professional feat...
Best for
This solution is ideal for small to medium-sized businesses, remote teams, and startups that need a cost-effective, flexible, and easy-to-manage phone system. It is perfect for budget-conscious companies that still require professional features and the ability to support a distributed workforce.
Starting price
$19.95 Per-Month
Category
Telephony Software
Vendor
Ooma
Key takeaways
Our verdict
Ooma Office delivers exceptional value, combining low cost, contract-free flexibility, and a rich feature set. Its ease of setup and management makes it particularly appealing for businesses without dedicated IT staff. For SMBs seeking a reliable and full-featured VoIP solution without complexity or high costs, Ooma Office is a top-tier choice.
Quick facts
Ooma Office at a glance
Overall rating
4.5/5
Reviews
148
Starting price
$19.95 Per-Month
Vendor
Ooma
Founded
2004
Location
United States
Category
Telephony Software
Ratings
Ooma Office ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Ooma Office pros and cons
Potential strengths
- Combines business phone service with desktop apps, mobile apps, and video meeting support.
- The cloud admin portal may appeal to teams that want simpler user management.
- Number migration is called out, which matters for businesses that cannot afford phone disruption.
- Support options include email help desk, phone support, live representative help, chat, and a FAQ forum.
Points to verify
- Confirm how number porting works for your current carrier, locations, and call routing setup.
- Check whether the desktop, mobile, and on-premise options match how your team answers calls.
- Ask what admin controls are available for adding users, changing call flows, and handling departures.
- Review meeting needs separately if video collaboration is a major reason for shortlisting Ooma Office.
Buyer fit
Who uses Ooma Office?
This solution is ideal for small to medium-sized businesses, remote teams, and startups that need a cost-effective, flexible, and easy-to-manage phone system. It is perfect for budget-conscious companies that still require professional features and the ability to support a distributed workforce.
Feature research
Ooma Office features
These are common features buyers compare in Telephony Software. Product-specific availability should be confirmed with the vendor.
Automated Dialing
An automated telephony system that initiates outgoing calls.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
Live Call Monitoring
Observe live calls in real-time to facilitate agent training and performance evaluation.
Centralized Contact Database
A searchable database for organizing contact details, addresses, and social profiles.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Predictive Dialing System
An automated system that dials multiple contacts simultaneously and routes answered calls to agents.
Reports & Analytics
Analyze and visualize essential performance metrics and data trends.
Telemarketing Management
Manage and optimize telemarketing campaigns, including call scripts, lead tracking, and performance.
VoIP
Implement Voice over Internet Protocol for cost-effective and flexible communication solutions.
Pricing
Ooma Office pricing
Starting price
$19.95 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Ooma Office alternatives
Compare Ooma Office with other Telephony Software tools that buyers often evaluate.
EZ Texting by CallFire
EZ Texting is a business SMS platform from CallFire that lets you send bulk messages, manage two-way conversations, and schedule campaigns from a single dashboard. It is used by sm...
Spoke Phone by Spoke Network
Spoke Phone is a flexible communication platform built for unique customer journeys, positioning itself as an alternative when mainstream tools like Zoom or Microsoft Teams don't f...
Asterisk by Sangoma
Asterisk, offered by Sangoma, is a powerful and highly flexible telephony platform available both as a cloud service and an on-premise solution. It empowers enterprises to build an...
OpenPhone by OpenPhone Technologies
OpenPhone reimagines the business phone as a modern, collaborative tool. It combines powerful calling and messaging features with a built-in, lightweight Customer Relationship Mana...
uContact by Integra CCS
uContact is a comprehensive Cloud and Omnichannel contact center solution designed to unify all customer communication channels into a single, intuitive interface. It integrates vo...
MyOperator by MyOperator
MyOperator stands as a pioneering cloud-based call management system, specifically designed to streamline and enhance customer communication for modern businesses. It offers a comp...
OnRelay by OnRelay
OnRelay offers a unique mobile business phone system that delivers virtual PBX features using standard wireless carrier calls and native smartphone Wi-Fi calling, not a proprietary...
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FAQ
Ooma Office FAQs
Ooma Office is used as a business VoIP phone solution. The product details also mention video meetings, desktop apps, mobile apps, cloud administration, and number migration.
Ooma Office may fit businesses that want a cloud-based phone system with remote access and straightforward user management. It is worth checking for teams without a large IT staff.
The product details say businesses can keep an existing number or choose a new one. Buyers should still confirm timing, carrier requirements, and any edge cases before switching.
The profile lists cloud and web access, desktop Mac and Windows, on-premise Windows and Linux, plus Android, iPhone, and iPad access.
Buyers should verify number porting, call routing, user management, device compatibility, mobile app experience, video meeting needs, and support response expectations.
The profile lists webinars, documentation, and videos. In-person and live online training are not listed as enabled.
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